ABSTRACT
This article is the result of a thesis that analyzes the sharing of practical information and knowledge in Higher Education Institutions Support Groups structures Private, in their processes of institutional evaluation, in order to realize the existence of a dominant behavior. The work was developed from literature, focusing on the collection and presentation of studies on information sharing channels and the knowledge, seeking to identify its correlates in the area of administration. In research we used qualitative and quantitative mixed methodology study of multiple cases. The context of the research was the private higher education, developing case studies in seven institutions of the State of Minas Gerais. Research has indicated considerations relevant to the understanding of the various approaches used in relation to the sharing of channels, as well as the common and different characteristics of these media and the impact on their dynamics, analyzed in different contexts, to assess and promote information services more tailored to meet specific demands. The results of data collection with the seven Managers of Support Groups of institutions analyzed, and forty-four participants of these groups have shown strong evidence that, in fact, the sharing of knowledge generated in the Support Group contributes to the improvement of processes institutional evaluations.
Keywords:
Knowledge management; Sharing information and knowledge; Support group; Private higher education