ABSTRACT
It is a case study of qualitative approach that analyzed the manager information behavior of Hiperdia program of Minas Gerais’ according to the diary work. Semi structured interviews were carried out with 10 web managers by using the critical incident technique. The data were analyzed using as reference the content analysis. The Atlas Ti software was used to systematize the analysis. Information needs, searching process, analysis, dissemination of the information and decision-making at the diary works undergo influence of regulation and bureaucracy. Other factors affecting the information behavior of managers were also observed. Therefore, the information behavior of Hiperdia program in Minas Gerais needs to be organized and managed in order to reach the knowledge of information as a potential source of changes and management of quality.
Keywords:
Information; Information in health; Information behavior; Management information system