Analysis information use for decision making in management person: case study in a bank

ABSTRACT

The article examines the information use for decision making on personnal management. The specific objectives are: (i) identify the channels and sources of information, (ii) identify the barriers when seeking access to information (iii) describe the uses of information within a management information system developed by a company (iv) to verify the quality perceived by managers of a management information system. The research is a case study and investigated 273 managers of branches bank on Santa Catarina, Brazil. The analysis of the information was verified about three categories: (i) channels and sources of information, (ii) Barriers to access to information, (iii) Management information systems. The results shows that the internal formal channels and sources are the more used by managers, as internal rules and procedures (95%), Intranet (91%) Internal information (73%). Barriers to access information faced by managers were the information overload (67%) and lack of time (62%). The information system developed by company was analyze and evaluate by the managers of the bank. Finally, the analysis showed that managers need a lot of information for decision-making and this information is found within the bank.

Keywords:
Information use; Banking Industry; Decision making; Persons Management