This study discusses the actions of psychology professionals at the Reference Center of Social Assistance. Seven professionals were interviewed from the cities of Barbalha, Crato, and Juazeiro do Norte, in Ceará State. A semi-structured interview protocol was used considering the following aspects: bio-socio-demographic data, difficulties faced, academic formation, activities accomplished, and psychology's contribution to users. Content analysis was used to analyze the data. The transcripts denote the following: challenges due to the work conditions and academic formation. This formation only provides support to an individualizing clinical practice; practice is limited to welcoming and psychological care. It is possible to find practices with limited reach with regard to autonomy and execution of users' rights development, which demonstrates how important it is for professionals to use more standardized and engaging psychology versions with clients in social vulnerability conditions.
Acting out; Psychology