Abstract
The National Policy on Social Assistance (PNAS) aims at tackling social inequalities and calls for the guarantee of rigths to families, individuals and groups that need them. This article focuses on the Reference Center of Social Assistance (CRAS) and seeks to understand the assessment that socially vulnerable families make of the service they receive in this facility. Interviews with six families were held using the methodology of Ecological Insertion. Content analysis of interviews showed that the families recognize the importance CRAS has in their lives and in the life of the community they inhabit, and tend to describe more positive aspects (social inclusion, guarantee of rights, good beneficiary-professional bond, available activities, development of autonomy and importance of service facilities to the community) than negative ones (precarious physical structure, distance between CRAS and their homes and the high turnover of professionals). Finally, the relevance of hearing the users, giving voice to them, was highlighted.
Family; CRAS; Evaluation; Social Assistance; Public Policy