This study aimed to investigate the evaluation made by users regarding mental health care delivered at two public health services from the primary health care network, namely a Family Health Unit and a Basic Health Care Unit. The sample comprised 13 users from both services who were identified by the teams as being mentally ill. Data were collected using the focus group technique, with one group being performed in each service. The material collected was then submitted to analysis following the qualitative approach and using the thematic content analysis. Users point to the need for qualified listening, so as to promote embracement and bonding, as well as humanized, longitudinal and comprehensive care. In conclusion, a gap is observed between the actions in mental health care and in primary health care, and the evaluation made by the users constitutes a fundamental tool for filling this gap, since users provide essential information for the consolidation of new ways of acting in health care.
Mental Health; Primary Health Care; Family Health Program; Health Services Evaluation