This study aimed to develop a theoretical model that associates psychosocial variables in occupational settings to musculoskeletal symptoms, looking for possible relationships of mediation and moderation. A sample of 494 government workers of a bank (owned and administered by the government) responded to a questionnaire that included psychosocial variable measurements of the occupational setting, stress reactivity (emotional exhaustion), coping styles and a scale of musculoskeletal symptoms frequency, besides questions on habits and lifestyle. The results showed that emotional exhaustion was the most powerful predictor of symptoms report, which indicates the stress reaction is a path by which psychosocial aspects may affect musculoskeletal health.
Musculoskeletal disturbances; psychosocial factors; emotional exhaustion; mediators; moderators
