The aim of this paper is to propose improvements in the product development process (PDP) for construction projects using information from the client needs assessment process. With the use of theoretical approaches and empirical study it was possible to present an ample PDP's concept to a civil construction product. Case study was research strategy used in this paper. Initially, the authors used the Data Flow Diagram tool to analyze the information flows that arise from each point of contact between the clients and the company. After that, a tool to capture customers' needs was developed and its results served as a basis for the company´s new product development process. The formal information provided by the tool was used to develop a product at the same time this research was being carried out.
Product development process; civil construction; design process; information flow management; customer requirements
