Since 1992, when Robert Kaplan and David Norton developed the concepts of Balanced Scorecard (BSC), many companies that adopted these concepts and survived in a higher competitive environment charicterized of high number of mergers, purchases and shutdowns increased the volume of information in their database. So, in consequence of the adoption of BSC, there is the needed for implementing a computerized control system, due to the work with the BSC and the management of a great volume of information. In this context, when the companies decide to implement a BSC software, they faced two problems: how to choose the BSC software? How to implement the selected software? This study proposes to develop a guideline for the BSC software introduction based on a case study in a telecommunication company and the experience from the practice on implementing other systems.
Balanced Scorecard; Balanced Scorecard Software; guideline
