The managerial excellence is based on the company competence to produce, store and disseminate knowledge. Such an importance is even more justified by the use of knowledge to analyze failures in order to avoid undesirable consequences and guarantee the system reliability. In this context, this article presents a Knowledge Management application in an electric energy company. The main aim of this article is to present a method for mapping failures through an information system. This system provides failure trees, which storage photos, procedures, management descriptions of failures and, to avoid relapse, previous ways of solutions. In short, this work provides a practical application of the Knowledge Management approach to the failure analysis subject.
Knowledge Management; Information System; Failure Analysis
