This article brings a reflection about a training for group work developed with UBSs (Basic Units of Health) technical staff from SUS (Unified System of Health) and agents of health from a county in the State of São Paulo, Brazil. The procedure involves: (1) to analyze the explicit demand form the crew, (2) to show a reflection about this demand, (3) to show the context of the problems, (4) to consider the experience of workers on the crew, and (5) to listen to what happens from population's standpoint. Stop listening to the job partners and reflecting about the intervention made the crew work.
institutional analysis; group dynamics; social control