The humanities and social sciences show an increasing interest in studying the impact ICT in the conceptualization and experience of migratory processes. Our work approaches this subject, asking for the role of call shops within the migratory experience. At a first glance, these spaces seem to be characterized by technologies that allow communication with the country of origin. Nevertheless, technologies make no sense on it own, but instead need to be placed within a specific production context, while considering the network of social practices in which they operate and through which they acquire meaning. We argue that the question is not to ask for the impact of ICT on migratory experience, but to study those dynamics generated inside call shops and the use an appropriation of technology and space made by call centers users.
Information and Communication technologies (ICT); call shops; technological impact; technological determinism; migration