Análisis de Necesidades y Proceso: Programa de Habilidades Sociales para Desempleados con Discapacidad

Pereira-Guizzo, Camila de Sousa; Del Prette, Almir; Del Prette, Zilda Aparecida Pereira

doi:10.1590/1413-82712019240305

Camila de Sousa Pereira-Guizzo

Centro Universitário SENAI CIMATEC, Piatã, BA

http://orcid.org/0000-0003-4197-8534

Almir Del Prette

Universidade Federal de São Carlos, São Carlos, SP

http://orcid.org/0000-0003-2051-1214

Zilda Aparecida Pereira Del Prette

Universidade Federal de São Carlos, São Carlos, SP

http://orcid.org/0000-0002-0130-2911

Contato com os autores: Centro Universitário SENAI CIMATEC A/C Camila de Sousa Pereira Guizzo Av. Orlando Gomes, nº 1845, Piatã Salvador-Bahia, Brazil CEP: 41650-010

Sobre os autores: Camila de Sousa Pereira-Guizzo. PhD in Special Education at Universidade Federal de São Carlos and Lato Sensu Graduate Course in Organizational Management and Human Resources from the Department of Production Engineering at the same institution. Assistant Professor at the Centro Universitário SENAI CIMATEC and full professor of the Stricto Sensu Graduate Program at the same institution. Member of the Interpersonal Relations and Social Competence Working Group (ANPEPP). ORCID: https://orcid.org/0000-0003-4197-8534. E-mail: camila.pereira@fieb.org.br

Almir Del Prette. Full Professor of the Department of Psychology and advisor in the Graduate Programs in Psychology and Special Education at the Universidade Federal de São Carlos (UFSCar). Coordinator of the Interpersonal Relations and Social Skills Research Group (RIHS) of the UFSCar Social Interaction Laboratory. ORCID: https://orcid.org/0000-0003-2051-1214 E-mail: adprette@power.ufscar.br

Zilda Aparecida Pereira Del Prette. Full Professor at the Department of Psychology and advisor in the Graduate Program in Psychology at Universidade Federal de São Carlos (UFSCar), CNPq Pq-1A Scholarship holder, Coordinator of the Interpersonal Relations and Social Skills (RIHS) Group, linked to the INCT-ECCE. ORCID: https://orcid.org/0000-0002-0130-2911. E-mail: zdprette@ufscar.br

Stages	Objectives
Process skills	Improve the ability to observe and describe performance during experiences and in situations outside the sessions
Sessions 1 to 5	Improve performance when using different types of questions, such as confirmatory questions (Did you do this?)
	Develop the different stages of conversations (begin, maintain, and finish)
	Stimulate the use of compliments
	Practice appreciation
	Develop the group feeling
	Show good manners
	Improve communication
	Use specific terms from interactions
	Practice the skills of giving and requesting feedback
Intermediate skills	Identify opportune occasions and begin, maintain, and finish conversations
Sessions 6 to 9	Change performance according to verbal, non-verbal, and paralinguistic “tips” of the interlocutors in the conversation
	Appreciate kindness
	Show affection
	Practice non-verbal expressiveness
More complex skills	Relate facial expressions and feelings
Sessions 10 to 16	Name feelings
	Relate feelings to events
	Practice empathy
	Identify rights and duties of people with disabilities
	Value the claiming and defending rights
	Identify criteria for classifying social performance as assertive, aggressive, or passive
	Practice the skill of giving and receiving criticism
	Control the impulsiveness to react to criticism
	Desensitize oneself when in a situation involving criticism
	Develop the skill of apologizing and acknowledging errors
	Develop the skills to define and solve problems at work
	Understand the importance of decisions and control impulsivity in these situations
	Talk to people of authority
	Develop arguments
	Develop posture for the job interview
	Talk about oneself

		Sessions																Total
		1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16
Complimenting colleagues	G1	-	-	-	5	8	1	-	2	4	1	-	1	-	14	8	2	46
Complimenting colleagues	G2	4	-	-	1	3	1	1	2	2	-	-	2	2	-	1	2	21
Offering support to colleagues	G1	-	-	4	23	6	6	4	6	9	3	5	8	1	5	4	5	89
Offering support to colleagues	G2	1	1	3	3	6	1	4	3	8	5	9	5	4	12	4	4	73
Reporting problems	G1	3	-	2	2	5	1	1	1	3	3	3	3	1	-	-	3	31
Reporting problems	G2	2	-	3	2	4	3	6	-	10	5	3	3	1	9	5	4	60
Reporting progress	G1	-	-	-	4	-	-	2	1	1	-	1	-	-	-	1	2	12
Reporting progress	G2	-	-	-	1	-	2	1	2	-	2	-	2	1	1	-	-	12
Reporting generalization	G1	-	-	-	1	-	1	1	1	-	-	1	-	1	1	1	-	8
Reporting generalization	G2	-	-	-	1	-	1	-	1	-	1	-	2	2	-	-	-	8

[1] Contato com os autores: Centro Universitário SENAI CIMATEC A/C Camila de Sousa Pereira Guizzo Av. Orlando Gomes, nº 1845, Piatã Salvador-Bahia, Brazil CEP: 41650-010

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Análisis de Necesidades y Proceso: Programa de Habilidades Sociales para Desempleados con Discapacidad

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