EXECUTIVA
Reengenharia: um guia de referência para o executivo
José Ernesto Lima Gonçalves
Professor do Departamento de Administração Geral e Recursos Humanos da EAESP/FGV e Consultor de Empresas
Palavras-chave: Reengenharia, planejamento empresarial, processos organizacionais, organização do trabalho, consultoria organizacional, mudança organizacional.
Key words: Reengineering, business planning, business processes, business organization,organizational consulting, organizational change.
Texto completo disponível apenas em PDF.
Full text available only in PDF format.
Artigo recebido pela Redação da RAE em junho/94, avaliado e aprovado para publicação em julho/94.
1. HAMMER, Michael, CHAMPY, James. Reengenharia. Rio de Janeiro: Campus, 1993.
2. Idem, ibidem.
3. JOHANSSON, Henry et al. Business process reengineering. Wiley, 1993.
4. HAMMER, Michael, CHAMPY, James. Op. cit.
5. HAMMER, Michael. Reengineering work: don't automate, obliterate. Harvard Business Review, Boston, Jul./Ago. 1990.
6. The Economist. Take a clean sheet of paper.., 01/05/93.
7. DAVENPORT, Thomas. Need radical innovation and continuous improvement? Integrate process reengineering and TQM, Planning Review, May/Jun. 1993.
8. HAMMER, Michael, CHAMPY, James, Op. cit.
9. STEWART, Thomas. Reengineering: the hot new managing tool. Fortune, Aug. 1993 .
10. HALL, Gene et al. How to make reengineering really work, Harvard Business Review, Boston, Nov./Dec. 1993.
11. DAVENPORT. Thomas. Reengenharía de processos. Rio de Janeiro: Campus, 1994.
12. HAMMER, Michael, CHAMPY, James. Op. cit.
13. HARRINGTON, H. James. Business process improvement. McGraw Hill, 1991; DAVENPORT, Thomas. Op. cit.; HAMMER, Michael, CHAMPY, James. Op. cit.; MORRIS, Daniel, BRANDON Joel. Reengenharia: reestruturando a sua empresa. São Paulo: Makron Books, 1994.
14. HAMMER, Michael, CHAMPY, James, Op. cit.
15. HARRISON, D. Brian et al. A methodology for reengineering businesses. Planning Review, Mar./Apr. 1993.
16. Adaptado de HARRISON, D. Brian et al. Op. cit.
17. FUREY, Timothy. A six step guide to process reengineering. Planning Review, Mar./Apr. 1993; MORRIS, Daniel, BRANDON, Joel. Op. cit.
- 1. HAMMER, Michael, CHAMPY, James. Reengenharia Rio de Janeiro: Campus, 1993.
- 3. JOHANSSON, Henry et al. Business process reengineering. Wiley, 1993.
- 5. HAMMER, Michael. Reengineering work: don't automate, obliterate. Harvard Business Review, Boston, Jul./Ago. 1990.
- 7. DAVENPORT, Thomas. Need radical innovation and continuous improvement? Integrate process reengineering and TQM, Planning Review, May/Jun. 1993.
- 9. STEWART, Thomas. Reengineering: the hot new managing tool. Fortune, Aug. 1993 .
- 10. HALL, Gene et al. How to make reengineering really work, Harvard Business Review, Boston, Nov./Dec. 1993.
- 11. DAVENPORT. Thomas. Reengenharía de processos. Rio de Janeiro: Campus, 1994.
- 13. HARRINGTON, H. James. Business process improvement. McGraw Hill, 1991;
- DAVENPORT, Thomas. Op. cit.; HAMMER, Michael, CHAMPY, James. Op. cit.; MORRIS, Daniel, BRANDON Joel. Reengenharia: reestruturando a sua empresa São Paulo: Makron Books, 1994.
- 15. HARRISON, D. Brian et al. A methodology for reengineering businesses. Planning Review, Mar./Apr. 1993.
- 17. FUREY, Timothy. A six step guide to process reengineering. Planning Review, Mar./Apr. 1993;
Datas de Publicação
-
Publicação nesta coleção
12 Jun 2013 -
Data do Fascículo
Ago 1994
