The evaluation of the results of People Management programs represents one of the most challenging subjects for study in this field today, as the it has received increasing investments in many companies. Considering the Quality of Life at Work programs, there are many expectations of results: perception of well-being gain for people, that can influence directly or indirectly the productivity and the financial results of the companies. This study covers the business managers' perception of the evaluation of the results of QLW programs, based on a quantitative research. It also illustrates these contributions with the case study of SERASA, a Brazilian company that continuously evaluates the results of People Management, presenting the organization's measures for QLW. The conclusions show the needs to develop measures of evaluation, and to emphasize the existence of these measures, as their diffusion is still limitated.
Results; people management; management of quality of life at work; measurement of business results; evaluation of results
