The uncertainty, complexity and risk of the organizational environment become more intense in a scenario in which companies face a situation of financial crisis. The relation between creditor and debtor companies begin to respond to juridical or non-juridical mechanisms that aim to reach the expectations of the stakeholders. Thus, it can be expected that companies in crisis establish plans of economic-financial recovery that may or may not be supported by the involved stakeholders. The concept of Trust is described in the literature as a source of reduction of uncertainties, complexity and risks. The general objective of this research is to understand the predisposition of the managers to believe in companies under financial recovery. The data of the qualitative research was collected through interviews and were analyzed by the domain analysis. The results shown that credit concession is generated by the confidence created through the perceived attributes of the company in economic-financial recovery and its manager, which are identified by non-conventional techniques.
Trust; Financial recovery; Domain analysis; Risk; Credit concession
