This paper presents results of a survey conducted in 2012 and 2013 and analyzes the deployment and implementation of the National Educational Technology Program (Programa Nacional de Tecnologia Educacional - Proinfo) in urban state schools in Bataguassu, in the state of Mato Grosso do Sul. The case study was conducted in three phases: (a) literature review, analysis of documents related to the state of Mato Grosso do Sul, and the legislation in force; (b) application of questionnaires and semi-structured interviews to school teachers and to teachers of the Educational Technology Rooms (Salas de Tecnologia Educacional - STEs) of the investigated schools; (c) systematization and analysis of the collected data. Based on the data obtained, it was found that the research participant teachers recognize the importance of STEs for teaching. However, that fact does not necessarily correspond to the appropriate use of information and communications technology (ICT), due to the resistance to ICT, the discontinuity of courses offered by Proinfo, which interrupts the continuous training of these teachers, as well as teachers' workload, considered excessive by the research subjects. The results show the need for changes in specific educational policies: the improvement of working conditions of teachers; effective conditions of in-service training, in order to realize the critical and creative use of ICT as an instrument of mediation of knowledge.
educational policies; National Educational Technology Program; educational technology; state education network; Bataguassu; Mato Grosso do Sul