The hemocenter of the city of Apucarana, PR, Brazil, is part of Paraná State's Network of Blood Banks. Its purpose is to provide member hospitals with high-quality hemo-components. Proposing to fulfill the Brazilian Health Ministry's goals to increase the amount of first-time donors, Hemepar-Apucarana has been concerned with acquiring subsidies to improve its procedures so that it can benefit from the application of its own main directive. To evaluate this process, it is necessary to elaborate an instrument that can assist with identifying the donor's perception in regards to the different stages associated with blood donation, especially areas of dissatisfaction, and reflecting also on the areas that hinder the return of first-time donors. This work has thus the purpose of demonstrating blood donors' degree of satisfaction toward the activities of Hemepar - Apucarana. Issues such as the following have been evaluated: Instructions, reception schedule, physical ambiance (cleanness, coziness), and staff. All data has been saved in a Microsoft Windows Excel chart. The points under evaluation have been rated by actual donors from a range of bad, average, good and excellent pertaining to service and procedure. Percentages have also been calculated and plotted in graphs for visual comparison. As a result it was observed an improvement of the donor related to the medical service (p=0,038) and decreasing of satisfaction related to the equipments and employees' vestry (p=0,012). The other items didn't present significant differences between both periods.
Blood donor; working process; evaluation; blood donor satisfaction
