Vidotti, Heloisa Giangrossi Machado; Sticca, Marina Greghi; Silva, Talita Naiara Rossi da; Menegon, Nilton Luiz

doi:10.1590/2317-6369000116015

Acessibilidade / Reportar erro

Brasil

Revista Brasileira de Saúde Ocupacional

Español English

Brasil

Español English

sumário « anterior atual seguinte »

Sumário

Revisão • Rev. bras. saúde ocup. 41 • 2016 • https://doi.org/10.1590/2317-6369000116015 copy

Work and health of flight attendants: a review

Authorship SCIMAGO INSTITUTIONS RANKINGS

Abstract

Introduction:

with the increase in the number of flights and passengers, the tasks carried out by flight attendants become more complex, and may cause overload and damage to their health and performance.

Objective:

to identify articles and systematize information published in scientific journals related to flight attendants' health impact of the physical, environmental and organizational factors of their work.

Method:

systematic review of the scientific literature, in Portuguese and English, using the keywords "aircraft", "cabin", "air transportation", "flight attendant" and "work" in ScienceDirect, PubMed, Scopus, ProQuest and SciELO databases, published between 1983-2013.

Results:

65 articles met the inclusion criteria. There was a predominance of studies focusing on physical factors and/or factors related to health/disease and related to job satisfaction, with few studies addressing work organization.

Conclusion:

the studies investigated the relationship between the work environment and the health of flight attendants using limited approaches. No studies were found adopting an analysis methodology that had allowed stablishing relationships between determining factors of workload and their impacts on the flight attendants health.

Keywords:
flight attendant; work; health; review; commercial aviation

Base de dados	Número de artigos encontrados	Número de artigos selecionados	Período da publicação
			1983-1989	1990-1999	2000-2009	2010-2013
ScienceDirect	568	25	2	0	14	9
Scopus	153	31	1	3	24	3
PubMed	40	7	0	1	3	3
ProQuest	94	2	0	1	0	1
SciELO	03	0	0	0	0	0
TOTAL	858	65	3	5	41	16

Critério de classificação	Número de artigos	Artigos encontrados
Metodologia^*
Levantamento (survey)	19	Haugli e cols.¹¹11. Haugli L, Skogstad A, Hellesoy OH. Health, sleep, and mood perceptions reported by airline crews flying short and long hauls. Aviat Space Environ Med. 1994;65(1):27-34.; Lindgren e cols.¹²12. Lindgren T, Norbäck D, Andersson K, Dammström BG. Cabin environment and perception of cabin air quality among commercial aircrew. Aviat Space Environ Med. 2000;71(8):774-82.; Sonnentag e Natter¹³13. Sonnentag S, Natter E. Flight attendants' daily recovery from work: is there no place like home? IJSM. 2004;11(4):366-91.; Ballard e cols.¹⁴14. Ballard TJ, Romito P, Lauria L, Vigiliano V, Caldora M, Mazzanti C, et al. Self perceived health and mental health among women flight attendants. Occupational and Environmental Medicine. 2006;63(1):33-8.; Chen¹⁵15. Chen CF. Job satisfaction, organizational commitment, and flight attendants' turnover intentions: a note. JATM. 2006;12(5):274-6.; Heuven e cols.¹⁶16. Heuven E, Bakker AB, Schaufeli WB, Huisman N. The role of self-efficacy in performing emotion work. J Vocat Behav. 2006;69(2):222-35.; Lee e cols.¹⁷17. Lee H, Wilbur J, Conrad KM, Mokadam D. Work-related musculoskeletal symptoms reported by female flight attendants on long-haul flights. Aviat Space Environ Med. 2006;77(12):1283-7.; Chang e Liao¹⁸18. Chang YH, Liao MY. Air passenger perceptions on exit row seating and flight safety education. Safety Science. 2008;46(10):1459-68.; Lee e cols.¹⁹19. Lee H, Wilbur J, Kim MJ, Miller AM. Psychosocial risk factors for work-related musculoskeletal disorders of the lower-back among long-haul international female flight attendants. J Adv Nurs. 2008;61(5):492-502.; Shao e cols.²⁰20. Shao PC, Yen JJ, Ye KD. Identifying fatigue of flight attendants in short-haul operations. In: Proceedings of the 26th Congress of International Council of the Aeronautical Sciences including the 8th AIAA Aviation Technology, Integration, and Operations (ATIO) Conference; 2008 Sep 14-19; Anchorage, Alaska, USA. 2008. Paper ICAS 2008-9.2.3.; Chung e Chung²¹21. Chung CT, Chung UL. An exploration of quality of life and related factors among female flight attendants. JNR. 2009;17(3):212-20.; Yeh²²22. Yeh CW. Service climate, professional commitment and job performance of flight attendants in Taiwan. JATM. 2009;15(5):259-60.; Chen e Kao²³23. Chen CF, Kao YL. The antecedents and consequences of job stress of flight attendants: evidence from Taiwan. JATM. 2011;17(4):253-5.; Ng e cols.²⁴24. Ng SI, Sambasivan M, Zubaidah S. Antecedents and outcomes of flight attendants' job satisfaction. JATM. 2011;17(5):309-13.; Wahlstedt e cols.²⁵25. Wahlstedt K, Lindgren T, Norbäck D, Wieslander G, Runeson R. Psychosocial work environment and medical symptoms among swedish commercial airline cabin crew. Am J Ind Med. 2010;53(7):716-23.; Chen e Kao²⁶26. Chen CF, Kao YL. Investigating the antecedents and consequences of burnout and isolation among flight attendants. Tourism Management. 2012;33(4):868-74.; Chen e Kao²⁷27. Chen CF, Kao YL. Moderating effects of work engagement and job tenure on burnout: performance among flight attendants. JATM. 2012;25:61-3.; Lee e cols.²⁸28. Lee C, An M, Noh Y. The social dimension of service workers' job satisfaction: the perspective of flight attendants. JSSM. 2012;5(2):160.; Moon e cols.²⁹29. Moon TW, Hur WM, Jun JK. The role of perceived organizational support on emotional labor in the airline industry. International Journal of Contemporary Hospitality Management. 2013;25(1):105-23.
Estudo de caso	14	Bassett e Spillane³⁰30. Bassett JR, Spillane R. Urinary cortisol excretion and mood ratings in aircraft cabin crew during a tour of duty involving a disruption in circadian rhythm. Pharmacol Biochem Behav. 1987;27(3):413-20.; Ono e cols.³¹31. Ono, Y, Watanabe S, Kaneko S, Matsumoto K, Miyao M. Working hours and fatigue of Japanese flight attendants (FA). J Hum Ergol. 1991;20:155-64.; Berkley e Ala³²32. Berkley BJ, Ala M. Identifying and controlling threatening airline passengers. The Cornell Hotel and Restaurant Administration Quarterly. 2001;42(4):6-23.; Murphy³³33. Murphy AG. The flight attendant dilemma: An analysis of communication and sensemaking during in-flight emergencies. Journal of Applied Communication Research. 2001;29(1):30-53.; Grajewski e cols.³⁴34. Grajewski B, Nguyen MM, Whelan EA, Cole RJ, Hein MJ. Measuring and identifying large-study metrics for circadian rhythm disruption in female flight attendants. Scand J Work Environ Health. 2003;29(5):337-46.; Ballard e cols.³⁵35. Ballard TJ, Corradi L, Lauria L, Mazzanti C, Scaravelli G, Sgorbissa F, et al. Integrating qualitative methods into occupational health research: a study of women flight attendants. Occup Environ Med. 2004;61(2):163-6.; Grajewski e cols.³⁶36. Grajewski B, Atkins DJ, Whelan EA. Self-reported flight hours vs. company records for epidemiologic studies of flight attendants. Aviat Space Environ Med. 2004;75(9):806-10.; Adomaitis e Johnson³⁷37. Adomaitis AD, Johnson KKP. Casual versus formal uniforms: flight attendants' self-perceptions and perceived appraisals by others. CTRJ. 2005;23:88-101.; Lee e cols.³⁸38. Lee H, Wilbur J, Conrad KM, Miller AM. Risk factors associated with work-related musculoskeletal disorders among female flight attendants: using a focus group to prepare a survey. AAOHN J. 2006;54(4):154-64.; Sutton e cols.³⁹39. Sutton PM, Vergara X, Beckman J, Nicas M, Das R. Pesticide illness among flight attendants due to aircraft disinsection. Am J Ind Med. 2007;50(5):345-56.; Rhoden e cols.⁴⁰40. Rhoden S, Ralston R, Ineson EM. Cabin crew training to control disruptive airline passenger behavior: a cause for tourism concern? Tourism Management. 2008;29(3):538-47.; Wei e cols.⁴¹41. Wei B, Mohan KR, Weisel CP. Exposure of flight attendants to pyrethroid insecticides on commercial flights: urinary metabolite levels and implications. Int J Hyg Environ Health. 2012;215(4):465-73.; Damos e cols.⁴²42. Damos DL, Boyett KS, Gibbs P. Safety versus passenger service: the flight attendants' dilemma. Int J Aviat Psychol. 2013;23(2):91-112.; Tungtakanpoung e Wyatt⁴³43. Tungtakanpoung M, Wyatt M. Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways. JATM. 2013;27:15-9.
Revisão da literatura	10	Boyd e Bain⁴⁴44. Boyd C, Bain P. Once I get you up there, where the air is rarified: health, safety and the working conditions of airline cabin crews. New Technology Work and Employment. 1998;13(1):16-28.; Ballard e cols.⁴⁵45. Ballard T, Lagorio S, De Angelis G, Verdeccia A. Cancer incidence and mortality among flight personnel: a meta-analysis. Aviat Space Environ Med. 2000;71(3):216-24.; Hocking⁴⁶46. Hocking MB. Passenger aircraft cabin air quality: trends, effects, societal costs, proposals. Chemosphere. 2000;41(4):603-15.; Nagda e Koontz⁴⁷47. Nagda NL, Koontz MD. Review of studies on flight attendant health and comfort in airliner cabins. Aviat Space Environ Med. 2003;74(2):101-9.; Megdal e cols.⁴⁸48. Megdal SP, Kroenke CH, Laden F, Pukkala E, Schernhammer ES. Night work and breast cancer risk: a systematic review and meta-analysis. Eur J Cancer. 2005;41(13):2023-32.; Buja e cols.⁴⁹49. Buja A, Mastrangelo G, Perissinotto E, Grigoletto F, Frigo AC, Rausa G, et al. Cancer incidence among female flight attendants: a meta-analysis of published data. J Womens Health. 2006;15(1):98-105.; Leggat e Smith⁵⁰50. Leggat PA, Smith DR. Dermatitis and aircrew. Contact Dermatitis. 2006;54(1):1-4.; Tokumaru e cols.⁵¹51. Tokumaru O, Haruki K, Bacal K, Katagiri T, Yamamoto T, Sakurai Y. Incidence of cancer among female flight attendants: a meta-analysis. J Travel Med. 2006;13(3):127-32.; Michels⁵²52. Michels LR. You're the flight surgeon. Gravity induced loss of consciousness and psoriasis. Aviat Space Environ Med. 2009;80(5):501-2.; Griffiths e Powell⁵³53. Griffiths RF, Powell DM. The occupational health and safety of flight attendants. Aviat Space Environ Med. 2012;83(5):514-21.
Pesquisa documental	6	Iglesias e cols.⁵⁴54. Iglesias R, Gonzalez G, Morales ST. Occupational injuries suffered by flight attendants while on board. Aviat Space Environ Med. 1989;60(11):1109-11.; Gil⁵⁵55. Gil A. Air transport deregulation and its implications for flight attendants. International Labour Review. 1990;129(3):317-31.; Linnersjö e cols.⁵⁶56. Linnersjö A, Hammar N, Dammström BG, Johansson M, Eliasch H. Cancer incidence in airline cabin crew: experience from Sweden. Occup Environ Med. 2003;60(11):810-4.; Waters e cols.⁵⁷57. Waters MA, Grajewski B, Pinkerton LE, Hein MJ, Zivkovich Z. Development of historical exposure estimates of cosmic radiation and circadian rhythm disruption for cohort studies of Pan Am flight attendants. Am J Ind Med. 2009;52(10):751-61.; Banks e cols.⁵⁸58. Banks JO, Avers KE, Nesthus TE, Hauck, EL. A comparative study of international flight attendant fatigue regulations and collective bargaining agreements. JATM. 2012;19:21-4.; Pinkerton e cols.⁵⁹59. Pinkerton LE, Yong LC, Yiin JH, Anderson JL, Deddens JA. Cause-specific mortality among a cohort of U.S. flight attendants. Am J Ind Med. 2012;55(1):25-36.
Outros	16	Winkel⁶⁰60. Winkel J. On the manual handling of wide-body carts used by cabin attendants in civil aircraft. Appl Ergon. 1983;14(3):162-8.; Murphy⁶¹61. Murphy AG. Hidden transcripts of flight attendant resistance. MCQ. 1998;11(4):499-535.; Brown e cols.⁶²62. Brown TP, Shuker LK, Rushton L, Warren F, Stevens J. The possible effects on health, comfort and safety of aircraft cabin environments. J R Soc Health. 2001;121(3):177-84.; Burström e cols.⁶³63. Burström L, Lindberg L, Lindgren T. Cabin attendants' exposure to vibration and shocks during landing. JSV. 2006;298(3):601-5.; Ozcan e Nemlioglu⁶⁴64. Ozcan HK, Nemlioglu S. In-cabin noise levels during commercial aircraft flights. Canadian Acoustics/Acoustique canadienne. 2006;34(4):31-5.; Glitsch e cols.⁶⁵65. Glitsch U. et al. Physical workload of flight attendants when pushing and pulling trolleys aboard aircraft. Int J Ind Ergon. 2007;37(11-12):845-54.; Jäger e cols.⁶⁶66. Jäger M. et al. Load on the lumbar spine of flight attendants during pushing and pulling trolleys aboard aircraft. Int J Ind Ergon. 2007;37(11-12):863-76.; Lekha⁶⁷67. Lekha S. Lifestyles, flying and associated health problems in flight attendants. J R Soc Health. 2007;127(6):268-75.; Mellert e cols.⁶⁸68. Mellert V, Baumann N, Freese R, Kruse R, Weber R. Impact of workplace environment on health and comfort of flight attendants and pilots: results from the EU project HEACE. Proceedings of the 25th International Congress on Aeronautical Science; 2006 Sep 3-8; Hamburg, Germany. 2006. p. 4372-9.; Schaub e cols.⁶⁹69. Schaub K. et al. Muscular capabilities and workload of flight attendants for pushing and pulling trolleys aboard aircraft. Int J Ind Ergon. 2007;37(11-12): 883-92.; Mahony e cols.⁷⁰70. Mahony PH. et al. Retention of knowledge and skills in first aid and resuscitation by airline cabin crew. Resuscitation. 2008;76(3):413-8.; Mellert e cols.⁷¹71. Mellert V, Baumann I, Freese N, Weber R. Impact of sound and vibration on health, travel comfort and performance of flight attendants and pilots. Aerospace Science and Technology. 2008;12(1):18-25.; Agampodi e cols.⁷²72. Agampodi SB, Dharmaratne SD, Agampodi TC. Incidence and predictors of onboard injuries among Sri Lankan flight attendants. BMC Public Health. 2009;11(9):227.; Gładyszewska-Fiedoruk⁷³73. Gładyszewska-Fiedoruk K. Indoor air quality in the cabin of an airliner. JATM. 2012;20:28-30.; Gupta e cols.⁷⁴74. Gupta JK, Lin CH, Chen Q. Risk assessment of airborne infectious diseases in aircraft cabins. Indoor Air. 2012;22(5):388-95.; Mallardo e cols.⁷⁵75. Mallardo V, Aliabadi MH, Brancati A, Marant V. An accelerated BEM for simulation of noise control in the aircraft cabin. Aerospace Science and Technology. 2012;23(1):418-28.
Tipo de Pesquisa
Qualitativa	36	Wahlstedt e cols.²⁵25. Wahlstedt K, Lindgren T, Norbäck D, Wieslander G, Runeson R. Psychosocial work environment and medical symptoms among swedish commercial airline cabin crew. Am J Ind Med. 2010;53(7):716-23.; Bassett e Spillane³⁰30. Bassett JR, Spillane R. Urinary cortisol excretion and mood ratings in aircraft cabin crew during a tour of duty involving a disruption in circadian rhythm. Pharmacol Biochem Behav. 1987;27(3):413-20.; Ono e cols.³¹31. Ono, Y, Watanabe S, Kaneko S, Matsumoto K, Miyao M. Working hours and fatigue of Japanese flight attendants (FA). J Hum Ergol. 1991;20:155-64.; Berkley e Ala³²32. Berkley BJ, Ala M. Identifying and controlling threatening airline passengers. The Cornell Hotel and Restaurant Administration Quarterly. 2001;42(4):6-23.; Murphy³³33. Murphy AG. The flight attendant dilemma: An analysis of communication and sensemaking during in-flight emergencies. Journal of Applied Communication Research. 2001;29(1):30-53.; Grajewski e cols.³⁴34. Grajewski B, Nguyen MM, Whelan EA, Cole RJ, Hein MJ. Measuring and identifying large-study metrics for circadian rhythm disruption in female flight attendants. Scand J Work Environ Health. 2003;29(5):337-46.; Ballard e cols.³⁵35. Ballard TJ, Corradi L, Lauria L, Mazzanti C, Scaravelli G, Sgorbissa F, et al. Integrating qualitative methods into occupational health research: a study of women flight attendants. Occup Environ Med. 2004;61(2):163-6.; Grajewski e cols.³⁶36. Grajewski B, Atkins DJ, Whelan EA. Self-reported flight hours vs. company records for epidemiologic studies of flight attendants. Aviat Space Environ Med. 2004;75(9):806-10.; Adomaitis e Johnson³⁷37. Adomaitis AD, Johnson KKP. Casual versus formal uniforms: flight attendants' self-perceptions and perceived appraisals by others. CTRJ. 2005;23:88-101.; Lee e cols.³⁸38. Lee H, Wilbur J, Conrad KM, Miller AM. Risk factors associated with work-related musculoskeletal disorders among female flight attendants: using a focus group to prepare a survey. AAOHN J. 2006;54(4):154-64.; Sutton e cols.³⁹39. Sutton PM, Vergara X, Beckman J, Nicas M, Das R. Pesticide illness among flight attendants due to aircraft disinsection. Am J Ind Med. 2007;50(5):345-56.; Rhoden e cols.⁴⁰40. Rhoden S, Ralston R, Ineson EM. Cabin crew training to control disruptive airline passenger behavior: a cause for tourism concern? Tourism Management. 2008;29(3):538-47.; Wei e cols.⁴¹41. Wei B, Mohan KR, Weisel CP. Exposure of flight attendants to pyrethroid insecticides on commercial flights: urinary metabolite levels and implications. Int J Hyg Environ Health. 2012;215(4):465-73.; Damos e cols.⁴²42. Damos DL, Boyett KS, Gibbs P. Safety versus passenger service: the flight attendants' dilemma. Int J Aviat Psychol. 2013;23(2):91-112.; Tungtakanpoung e Wyatt⁴³43. Tungtakanpoung M, Wyatt M. Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways. JATM. 2013;27:15-9.; Boyd e Bain⁴⁴44. Boyd C, Bain P. Once I get you up there, where the air is rarified: health, safety and the working conditions of airline cabin crews. New Technology Work and Employment. 1998;13(1):16-28.; Ballard e cols.⁴⁵45. Ballard T, Lagorio S, De Angelis G, Verdeccia A. Cancer incidence and mortality among flight personnel: a meta-analysis. Aviat Space Environ Med. 2000;71(3):216-24.; Hocking⁴⁶46. Hocking MB. Passenger aircraft cabin air quality: trends, effects, societal costs, proposals. Chemosphere. 2000;41(4):603-15.; Nagda e Koontz⁴⁷47. Nagda NL, Koontz MD. Review of studies on flight attendant health and comfort in airliner cabins. Aviat Space Environ Med. 2003;74(2):101-9.; Megdal e cols.⁴⁸48. Megdal SP, Kroenke CH, Laden F, Pukkala E, Schernhammer ES. Night work and breast cancer risk: a systematic review and meta-analysis. Eur J Cancer. 2005;41(13):2023-32.; Buja e cols.⁴⁹49. Buja A, Mastrangelo G, Perissinotto E, Grigoletto F, Frigo AC, Rausa G, et al. Cancer incidence among female flight attendants: a meta-analysis of published data. J Womens Health. 2006;15(1):98-105.; Leggat e Smith⁵⁰50. Leggat PA, Smith DR. Dermatitis and aircrew. Contact Dermatitis. 2006;54(1):1-4.; Tokumaru e cols.⁵¹51. Tokumaru O, Haruki K, Bacal K, Katagiri T, Yamamoto T, Sakurai Y. Incidence of cancer among female flight attendants: a meta-analysis. J Travel Med. 2006;13(3):127-32.; Michels⁵²52. Michels LR. You're the flight surgeon. Gravity induced loss of consciousness and psoriasis. Aviat Space Environ Med. 2009;80(5):501-2.; Griffiths e Powell⁵³53. Griffiths RF, Powell DM. The occupational health and safety of flight attendants. Aviat Space Environ Med. 2012;83(5):514-21.; Iglesias e cols.⁵⁴54. Iglesias R, Gonzalez G, Morales ST. Occupational injuries suffered by flight attendants while on board. Aviat Space Environ Med. 1989;60(11):1109-11.; Gil⁵⁵55. Gil A. Air transport deregulation and its implications for flight attendants. International Labour Review. 1990;129(3):317-31.; Linnersjö e cols.⁵⁶56. Linnersjö A, Hammar N, Dammström BG, Johansson M, Eliasch H. Cancer incidence in airline cabin crew: experience from Sweden. Occup Environ Med. 2003;60(11):810-4.; Waters e cols.⁵⁷57. Waters MA, Grajewski B, Pinkerton LE, Hein MJ, Zivkovich Z. Development of historical exposure estimates of cosmic radiation and circadian rhythm disruption for cohort studies of Pan Am flight attendants. Am J Ind Med. 2009;52(10):751-61.; Banks e cols.⁵⁸58. Banks JO, Avers KE, Nesthus TE, Hauck, EL. A comparative study of international flight attendant fatigue regulations and collective bargaining agreements. JATM. 2012;19:21-4.; Pinkerton e cols.⁵⁹59. Pinkerton LE, Yong LC, Yiin JH, Anderson JL, Deddens JA. Cause-specific mortality among a cohort of U.S. flight attendants. Am J Ind Med. 2012;55(1):25-36.; Murphy⁶¹61. Murphy AG. Hidden transcripts of flight attendant resistance. MCQ. 1998;11(4):499-535.; Brown e cols.⁶²62. Brown TP, Shuker LK, Rushton L, Warren F, Stevens J. The possible effects on health, comfort and safety of aircraft cabin environments. J R Soc Health. 2001;121(3):177-84.; Lekha⁶⁷67. Lekha S. Lifestyles, flying and associated health problems in flight attendants. J R Soc Health. 2007;127(6):268-75.; Mellert e cols.⁷¹71. Mellert V, Baumann I, Freese N, Weber R. Impact of sound and vibration on health, travel comfort and performance of flight attendants and pilots. Aerospace Science and Technology. 2008;12(1):18-25.; Agampodi e cols.⁷²72. Agampodi SB, Dharmaratne SD, Agampodi TC. Incidence and predictors of onboard injuries among Sri Lankan flight attendants. BMC Public Health. 2009;11(9):227.
Quantitativa	29	Haugli e cols.¹¹11. Haugli L, Skogstad A, Hellesoy OH. Health, sleep, and mood perceptions reported by airline crews flying short and long hauls. Aviat Space Environ Med. 1994;65(1):27-34.; Lindgren e cols.¹²12. Lindgren T, Norbäck D, Andersson K, Dammström BG. Cabin environment and perception of cabin air quality among commercial aircrew. Aviat Space Environ Med. 2000;71(8):774-82.; Sonnentag e Natter¹³13. Sonnentag S, Natter E. Flight attendants' daily recovery from work: is there no place like home? IJSM. 2004;11(4):366-91.; Ballard e cols.¹⁴14. Ballard TJ, Romito P, Lauria L, Vigiliano V, Caldora M, Mazzanti C, et al. Self perceived health and mental health among women flight attendants. Occupational and Environmental Medicine. 2006;63(1):33-8.; Chen¹⁵15. Chen CF. Job satisfaction, organizational commitment, and flight attendants' turnover intentions: a note. JATM. 2006;12(5):274-6.; Heuven e cols.¹⁶16. Heuven E, Bakker AB, Schaufeli WB, Huisman N. The role of self-efficacy in performing emotion work. J Vocat Behav. 2006;69(2):222-35.; Lee e cols.¹⁷17. Lee H, Wilbur J, Conrad KM, Mokadam D. Work-related musculoskeletal symptoms reported by female flight attendants on long-haul flights. Aviat Space Environ Med. 2006;77(12):1283-7.; Chang e Liao¹⁸18. Chang YH, Liao MY. Air passenger perceptions on exit row seating and flight safety education. Safety Science. 2008;46(10):1459-68.; Lee e cols.¹⁹19. Lee H, Wilbur J, Kim MJ, Miller AM. Psychosocial risk factors for work-related musculoskeletal disorders of the lower-back among long-haul international female flight attendants. J Adv Nurs. 2008;61(5):492-502.; Shao e cols.²⁰20. Shao PC, Yen JJ, Ye KD. Identifying fatigue of flight attendants in short-haul operations. In: Proceedings of the 26th Congress of International Council of the Aeronautical Sciences including the 8th AIAA Aviation Technology, Integration, and Operations (ATIO) Conference; 2008 Sep 14-19; Anchorage, Alaska, USA. 2008. Paper ICAS 2008-9.2.3.; Chung e Chung²¹21. Chung CT, Chung UL. An exploration of quality of life and related factors among female flight attendants. JNR. 2009;17(3):212-20.; Yeh²²22. Yeh CW. Service climate, professional commitment and job performance of flight attendants in Taiwan. JATM. 2009;15(5):259-60.^); Chen e Kao(23); Ng e cols.²⁴24. Ng SI, Sambasivan M, Zubaidah S. Antecedents and outcomes of flight attendants' job satisfaction. JATM. 2011;17(5):309-13.; Chen e Kao²⁶26. Chen CF, Kao YL. Investigating the antecedents and consequences of burnout and isolation among flight attendants. Tourism Management. 2012;33(4):868-74.; Chen e Kao²⁷27. Chen CF, Kao YL. Moderating effects of work engagement and job tenure on burnout: performance among flight attendants. JATM. 2012;25:61-3.; Lee e cols.²⁸28. Lee C, An M, Noh Y. The social dimension of service workers' job satisfaction: the perspective of flight attendants. JSSM. 2012;5(2):160.; Moon e cols.²⁹29. Moon TW, Hur WM, Jun JK. The role of perceived organizational support on emotional labor in the airline industry. International Journal of Contemporary Hospitality Management. 2013;25(1):105-23.; Winkel⁶⁰60. Winkel J. On the manual handling of wide-body carts used by cabin attendants in civil aircraft. Appl Ergon. 1983;14(3):162-8.; Burström e cols⁶³63. Burström L, Lindberg L, Lindgren T. Cabin attendants' exposure to vibration and shocks during landing. JSV. 2006;298(3):601-5.; Ozcan e Nemlioglu⁶⁴64. Ozcan HK, Nemlioglu S. In-cabin noise levels during commercial aircraft flights. Canadian Acoustics/Acoustique canadienne. 2006;34(4):31-5.; Glitsch e cols.⁶⁵65. Glitsch U. et al. Physical workload of flight attendants when pushing and pulling trolleys aboard aircraft. Int J Ind Ergon. 2007;37(11-12):845-54.; Jäger e cols.⁶⁶66. Jäger M. et al. Load on the lumbar spine of flight attendants during pushing and pulling trolleys aboard aircraft. Int J Ind Ergon. 2007;37(11-12):863-76.; Mellert e cols.⁶⁸68. Mellert V, Baumann N, Freese R, Kruse R, Weber R. Impact of workplace environment on health and comfort of flight attendants and pilots: results from the EU project HEACE. Proceedings of the 25th International Congress on Aeronautical Science; 2006 Sep 3-8; Hamburg, Germany. 2006. p. 4372-9.; Schaub e cols.⁶⁹69. Schaub K. et al. Muscular capabilities and workload of flight attendants for pushing and pulling trolleys aboard aircraft. Int J Ind Ergon. 2007;37(11-12): 883-92.; Mahony e cols.⁷⁰70. Mahony PH. et al. Retention of knowledge and skills in first aid and resuscitation by airline cabin crew. Resuscitation. 2008;76(3):413-8.; Gładyszewska-Fiedoruk⁷³73. Gładyszewska-Fiedoruk K. Indoor air quality in the cabin of an airliner. JATM. 2012;20:28-30.; Gupta e cols.⁷⁴74. Gupta JK, Lin CH, Chen Q. Risk assessment of airborne infectious diseases in aircraft cabins. Indoor Air. 2012;22(5):388-95.; Mallardo e cols.⁷⁵75. Mallardo V, Aliabadi MH, Brancati A, Marant V. An accelerated BEM for simulation of noise control in the aircraft cabin. Aerospace Science and Technology. 2012;23(1):418-28.

Tema	Número de artigos	Artigos encontrados
Organização do trabalho	6	Berkley e Ala³²32. Berkley BJ, Ala M. Identifying and controlling threatening airline passengers. The Cornell Hotel and Restaurant Administration Quarterly. 2001;42(4):6-23.; Grajewski e cols.³⁶36. Grajewski B, Atkins DJ, Whelan EA. Self-reported flight hours vs. company records for epidemiologic studies of flight attendants. Aviat Space Environ Med. 2004;75(9):806-10.; Rhoden e cols.⁴⁰40. Rhoden S, Ralston R, Ineson EM. Cabin crew training to control disruptive airline passenger behavior: a cause for tourism concern? Tourism Management. 2008;29(3):538-47.; Griffiths e Powell⁵³53. Griffiths RF, Powell DM. The occupational health and safety of flight attendants. Aviat Space Environ Med. 2012;83(5):514-21.; Gil⁵⁵55. Gil A. Air transport deregulation and its implications for flight attendants. International Labour Review. 1990;129(3):317-31.; Mahony e cols.⁷⁰70. Mahony PH. et al. Retention of knowledge and skills in first aid and resuscitation by airline cabin crew. Resuscitation. 2008;76(3):413-8.
Fatores físicos e/ou relacionados à saúde/ doenças	25	Lindgren e cols.¹²12. Lindgren T, Norbäck D, Andersson K, Dammström BG. Cabin environment and perception of cabin air quality among commercial aircrew. Aviat Space Environ Med. 2000;71(8):774-82.; Lee e cols.¹⁷17. Lee H, Wilbur J, Conrad KM, Mokadam D. Work-related musculoskeletal symptoms reported by female flight attendants on long-haul flights. Aviat Space Environ Med. 2006;77(12):1283-7.; Lee e cols.³⁸38. Lee H, Wilbur J, Conrad KM, Miller AM. Risk factors associated with work-related musculoskeletal disorders among female flight attendants: using a focus group to prepare a survey. AAOHN J. 2006;54(4):154-64.; Sutton e cols.³⁹39. Sutton PM, Vergara X, Beckman J, Nicas M, Das R. Pesticide illness among flight attendants due to aircraft disinsection. Am J Ind Med. 2007;50(5):345-56.; Ballard e cols.⁴⁵45. Ballard T, Lagorio S, De Angelis G, Verdeccia A. Cancer incidence and mortality among flight personnel: a meta-analysis. Aviat Space Environ Med. 2000;71(3):216-24.; Hocking⁴⁶46. Hocking MB. Passenger aircraft cabin air quality: trends, effects, societal costs, proposals. Chemosphere. 2000;41(4):603-15.; Nagda e Koontz⁴⁷47. Nagda NL, Koontz MD. Review of studies on flight attendant health and comfort in airliner cabins. Aviat Space Environ Med. 2003;74(2):101-9.; Megdal e cols.⁴⁸48. Megdal SP, Kroenke CH, Laden F, Pukkala E, Schernhammer ES. Night work and breast cancer risk: a systematic review and meta-analysis. Eur J Cancer. 2005;41(13):2023-32.; Buja e cols.⁴⁹49. Buja A, Mastrangelo G, Perissinotto E, Grigoletto F, Frigo AC, Rausa G, et al. Cancer incidence among female flight attendants: a meta-analysis of published data. J Womens Health. 2006;15(1):98-105.; Leggat e Smith⁵⁰50. Leggat PA, Smith DR. Dermatitis and aircrew. Contact Dermatitis. 2006;54(1):1-4.; Tokumaru e cols.⁵¹51. Tokumaru O, Haruki K, Bacal K, Katagiri T, Yamamoto T, Sakurai Y. Incidence of cancer among female flight attendants: a meta-analysis. J Travel Med. 2006;13(3):127-32.; Iglesias e cols.⁵⁴54. Iglesias R, Gonzalez G, Morales ST. Occupational injuries suffered by flight attendants while on board. Aviat Space Environ Med. 1989;60(11):1109-11.; Linnersjö e cols.⁵⁶56. Linnersjö A, Hammar N, Dammström BG, Johansson M, Eliasch H. Cancer incidence in airline cabin crew: experience from Sweden. Occup Environ Med. 2003;60(11):810-4.; Pinkerton e cols.⁵⁹59. Pinkerton LE, Yong LC, Yiin JH, Anderson JL, Deddens JA. Cause-specific mortality among a cohort of U.S. flight attendants. Am J Ind Med. 2012;55(1):25-36.; Winkel⁶⁰60. Winkel J. On the manual handling of wide-body carts used by cabin attendants in civil aircraft. Appl Ergon. 1983;14(3):162-8.; Burström e cols.⁶³63. Burström L, Lindberg L, Lindgren T. Cabin attendants' exposure to vibration and shocks during landing. JSV. 2006;298(3):601-5.; Ozcan e Nemlioglu⁶⁴64. Ozcan HK, Nemlioglu S. In-cabin noise levels during commercial aircraft flights. Canadian Acoustics/Acoustique canadienne. 2006;34(4):31-5.; Glitsch e cols.⁶⁵65. Glitsch U. et al. Physical workload of flight attendants when pushing and pulling trolleys aboard aircraft. Int J Ind Ergon. 2007;37(11-12):845-54.; Jäger e cols.⁶⁶66. Jäger M. et al. Load on the lumbar spine of flight attendants during pushing and pulling trolleys aboard aircraft. Int J Ind Ergon. 2007;37(11-12):863-76.; Schaub e cols.⁶⁹69. Schaub K. et al. Muscular capabilities and workload of flight attendants for pushing and pulling trolleys aboard aircraft. Int J Ind Ergon. 2007;37(11-12): 883-92.; Mellert e cols.⁷¹71. Mellert V, Baumann I, Freese N, Weber R. Impact of sound and vibration on health, travel comfort and performance of flight attendants and pilots. Aerospace Science and Technology. 2008;12(1):18-25.; Agampodi e cols.⁷²72. Agampodi SB, Dharmaratne SD, Agampodi TC. Incidence and predictors of onboard injuries among Sri Lankan flight attendants. BMC Public Health. 2009;11(9):227.; Gładyszewska-Fiedoruk⁷³73. Gładyszewska-Fiedoruk K. Indoor air quality in the cabin of an airliner. JATM. 2012;20:28-30.; Gupta e cols.⁷⁴74. Gupta JK, Lin CH, Chen Q. Risk assessment of airborne infectious diseases in aircraft cabins. Indoor Air. 2012;22(5):388-95.; Mallardo e cols.⁷⁵75. Mallardo V, Aliabadi MH, Brancati A, Marant V. An accelerated BEM for simulation of noise control in the aircraft cabin. Aerospace Science and Technology. 2012;23(1):418-28.
Fatores relacionados à satisfação no trabalho	21	Sonnentag e Natter¹³13. Sonnentag S, Natter E. Flight attendants' daily recovery from work: is there no place like home? IJSM. 2004;11(4):366-91.; Chen¹⁵15. Chen CF. Job satisfaction, organizational commitment, and flight attendants' turnover intentions: a note. JATM. 2006;12(5):274-6.; Heuven e cols.¹⁶16. Heuven E, Bakker AB, Schaufeli WB, Huisman N. The role of self-efficacy in performing emotion work. J Vocat Behav. 2006;69(2):222-35.; Chang e Liao¹⁸18. Chang YH, Liao MY. Air passenger perceptions on exit row seating and flight safety education. Safety Science. 2008;46(10):1459-68.; Shao e cols.²⁰20. Shao PC, Yen JJ, Ye KD. Identifying fatigue of flight attendants in short-haul operations. In: Proceedings of the 26th Congress of International Council of the Aeronautical Sciences including the 8th AIAA Aviation Technology, Integration, and Operations (ATIO) Conference; 2008 Sep 14-19; Anchorage, Alaska, USA. 2008. Paper ICAS 2008-9.2.3.; Yeh²²22. Yeh CW. Service climate, professional commitment and job performance of flight attendants in Taiwan. JATM. 2009;15(5):259-60.; Chen e Kao²³23. Chen CF, Kao YL. The antecedents and consequences of job stress of flight attendants: evidence from Taiwan. JATM. 2011;17(4):253-5.; Chen e Kao²⁶26. Chen CF, Kao YL. Investigating the antecedents and consequences of burnout and isolation among flight attendants. Tourism Management. 2012;33(4):868-74.; Chen e Kao²⁷27. Chen CF, Kao YL. Moderating effects of work engagement and job tenure on burnout: performance among flight attendants. JATM. 2012;25:61-3.; Lee e cols.²⁸28. Lee C, An M, Noh Y. The social dimension of service workers' job satisfaction: the perspective of flight attendants. JSSM. 2012;5(2):160.; Moon e cols.²⁹29. Moon TW, Hur WM, Jun JK. The role of perceived organizational support on emotional labor in the airline industry. International Journal of Contemporary Hospitality Management. 2013;25(1):105-23.; Ono e cols.³¹31. Ono, Y, Watanabe S, Kaneko S, Matsumoto K, Miyao M. Working hours and fatigue of Japanese flight attendants (FA). J Hum Ergol. 1991;20:155-64.; Murphy³³33. Murphy AG. The flight attendant dilemma: An analysis of communication and sensemaking during in-flight emergencies. Journal of Applied Communication Research. 2001;29(1):30-53.; Grajewski e cols.³⁴34. Grajewski B, Nguyen MM, Whelan EA, Cole RJ, Hein MJ. Measuring and identifying large-study metrics for circadian rhythm disruption in female flight attendants. Scand J Work Environ Health. 2003;29(5):337-46.; Ballard e cols.³⁵35. Ballard TJ, Corradi L, Lauria L, Mazzanti C, Scaravelli G, Sgorbissa F, et al. Integrating qualitative methods into occupational health research: a study of women flight attendants. Occup Environ Med. 2004;61(2):163-6.; Adomaitis e Johnson³⁷37. Adomaitis AD, Johnson KKP. Casual versus formal uniforms: flight attendants' self-perceptions and perceived appraisals by others. CTRJ. 2005;23:88-101.; Wei e cols.⁴¹41. Wei B, Mohan KR, Weisel CP. Exposure of flight attendants to pyrethroid insecticides on commercial flights: urinary metabolite levels and implications. Int J Hyg Environ Health. 2012;215(4):465-73.; Tungtakanpoung e Wyatt⁴³43. Tungtakanpoung M, Wyatt M. Spirituality and cultural values in the reported cognitions of female cabin attendants on Thai Airways. JATM. 2013;27:15-9.; Boyd e Bain⁴⁴44. Boyd C, Bain P. Once I get you up there, where the air is rarified: health, safety and the working conditions of airline cabin crews. New Technology Work and Employment. 1998;13(1):16-28.; Michels⁵²52. Michels LR. You're the flight surgeon. Gravity induced loss of consciousness and psoriasis. Aviat Space Environ Med. 2009;80(5):501-2.; Murphy⁶¹61. Murphy AG. Hidden transcripts of flight attendant resistance. MCQ. 1998;11(4):499-535.
Fatores físicos relacionados à satisfação no trabalho	13	Haugli e cols.¹¹11. Haugli L, Skogstad A, Hellesoy OH. Health, sleep, and mood perceptions reported by airline crews flying short and long hauls. Aviat Space Environ Med. 1994;65(1):27-34.; Ballard e cols.¹⁴14. Ballard TJ, Romito P, Lauria L, Vigiliano V, Caldora M, Mazzanti C, et al. Self perceived health and mental health among women flight attendants. Occupational and Environmental Medicine. 2006;63(1):33-8.; Lee e cols.¹⁹19. Lee H, Wilbur J, Kim MJ, Miller AM. Psychosocial risk factors for work-related musculoskeletal disorders of the lower-back among long-haul international female flight attendants. J Adv Nurs. 2008;61(5):492-502.; Chung e Chung²¹21. Chung CT, Chung UL. An exploration of quality of life and related factors among female flight attendants. JNR. 2009;17(3):212-20.; Ng e cols.²⁴24. Ng SI, Sambasivan M, Zubaidah S. Antecedents and outcomes of flight attendants' job satisfaction. JATM. 2011;17(5):309-13.; Wahlstedt e cols.²⁵25. Wahlstedt K, Lindgren T, Norbäck D, Wieslander G, Runeson R. Psychosocial work environment and medical symptoms among swedish commercial airline cabin crew. Am J Ind Med. 2010;53(7):716-23.; Bassett e Spillane³⁰30. Bassett JR, Spillane R. Urinary cortisol excretion and mood ratings in aircraft cabin crew during a tour of duty involving a disruption in circadian rhythm. Pharmacol Biochem Behav. 1987;27(3):413-20.; Damos e cols.⁴²42. Damos DL, Boyett KS, Gibbs P. Safety versus passenger service: the flight attendants' dilemma. Int J Aviat Psychol. 2013;23(2):91-112.; Waters e cols.⁵⁷57. Waters MA, Grajewski B, Pinkerton LE, Hein MJ, Zivkovich Z. Development of historical exposure estimates of cosmic radiation and circadian rhythm disruption for cohort studies of Pan Am flight attendants. Am J Ind Med. 2009;52(10):751-61.; Banks e cols.⁵⁸58. Banks JO, Avers KE, Nesthus TE, Hauck, EL. A comparative study of international flight attendant fatigue regulations and collective bargaining agreements. JATM. 2012;19:21-4.; Brown e cols.⁶²62. Brown TP, Shuker LK, Rushton L, Warren F, Stevens J. The possible effects on health, comfort and safety of aircraft cabin environments. J R Soc Health. 2001;121(3):177-84.; Lekha⁶⁷67. Lekha S. Lifestyles, flying and associated health problems in flight attendants. J R Soc Health. 2007;127(6):268-75.; Mellert e cols.⁶⁸68. Mellert V, Baumann N, Freese R, Kruse R, Weber R. Impact of workplace environment on health and comfort of flight attendants and pilots: results from the EU project HEACE. Proceedings of the 25th International Congress on Aeronautical Science; 2006 Sep 3-8; Hamburg, Germany. 2006. p. 4372-9.

Fundação Jorge Duprat Figueiredo de Segurança e Medicina do Trabalho - FUNDACENTRO Rua Capote Valente, 710 , 05409 002 São Paulo/SP Brasil, Tel: (55 11) 3066-6076 - São Paulo - SP - Brazil
E-mail: rbso@fundacentro.gov.br

Acompanhe os números deste periódico no seu leitor de RSS

[1] Contato: Heloisa Giangrossi Machado Vidotti E-mail: helogm@yahoo.com.br