Managers are constantly urged to optimize performance and guarantee the fulfillment of their mission. Consequently, they are confronted with the need to improve the management process. This makes them look for alternatives in information technology, since an effective executive information system is a tool that helps the manager in performing actions that contribute to the attainment of this goal. In this context, the present article aims at verifying what characteristics an executive information system has to possess in order to support the management process. The study shows both a lack of integration among institutional information systems and the difficulties the managers are confronted with in trying to access the information provided by the systems. The necessary characteristics of an executive information system were also verified among managers.
information technology; executive information system; management process
