ABSTRACT
The competitive advantage of an organization, either public or private, or even a nation, is increasingly depending on their ability to take decisions, elaborate strategies and transform them into everyday actions. Thus, the outspread of purpose to people through business processes ensures the convergent development of actions aimed at the achievement of the strategic targets of the organization. This research aims to evaluate the role of information as the element that links purpose, process and people in funding organizations, and in the processing and dissemination of information in Brazilian and Portuguese Organizations. It is an interdisciplinary research and is within the contexts of Administration and Information Sciences in the aspect that information and its flows work with the various components of the strategic alignment of the organization. This exploratory study adopted a multi-case methodology. Six cases, specifically three Brazilian and three Portuguese Organizations, were studied. Data were collected through semi-structured interviews with management professionals of the organizations surveyed. The cases were analyzed individually and, subsequently, we proceeded to make a comparative analysis. The results obtained show that the organizations surveyed do not use the information in their internal management despite the importance of information in their purpose, and thus do not show the same effectiveness that they have in the provision of information services.
Keywords:
Strategic Alignment; Purpose; Process; People