ABSTRACT
This Teaching Case examines the topic of employee’s productivity from a private enterprise that collects and delivery orders. From the observation of increased demand, of employee’s performance issues and pressures to obtain better results, the Logistics Manager reflects on the current organization management. In the process, elements for the analysis are pointed out elements, which are made evident with the support of the work of a consulting company, such as features of the context, managerial dilemmas, conflicts between the interests of employees versus those of the company and the trade union movement. These elements serve as a source for a project to improve the productivity of employees in a company. This study allows reflections on the process of performance management of temployees, being proposed for this: planning and implementation of actions to standardize activities, employees selection, training, benchmarking and variable remuneration according to the goals reached.
Keywords:
People Management and Organizational Behavior; Productivity; Organizational Culture