ABSTRACT
In the area of human resources management, the study of Quality of Work Life (QWL), which involves many aspects, has become an important strategic factor for improving the internal productivity of organizations. This study aims to analyze factors that drive to QWL, based on the perception of workers of a public organization. The theoretical basis of the article is constituted by concepts and models of QWL and the presentation of the Ferreira (2011) model, which was taken as a basis for the development of the empirical research. The method is a survey conducted through the use of a questionnaire. The study population are administrative workers and teachers from a federal university of higher education in the state of Rio Grande do Sul. 474 responses were obtained, which correspond to a sampling error of 4,59%. A Likert scale of five points was used to measure the opinion of the servers. Data analysis was performed using descriptive statistics and multivariate statistics. Between the main results that can be emphasized are the 9 factors obtained from exploratory factor analysis. To investigate the influence of these factors on the QWL, it was performed a multiple linear regression, and it was found that the factors Job satisfaction, Physical Space, Professional Growth Opportunity and Relationship with Colleagues explain 54.6% of the template of this work. With the discussion made about the results obtained, the conclusion is that the impact of these factors is not only limited to an improvement in the quality of life of workers, but also affects their productivity, commitment at work, occupational health and reduces absenteeism.
Key Words:
Quality of Life; Work; Institution of Higher Education