A STUDY ABOUT ORGANIZATIONAL FACTORS THAT INFLUENCE INFORMATION AND COMMUNICATION TECHNOLOGY PROJECT PORTFOLIO MANAGEMENT

ABSTRACT

Organizations may manage their operations more efficiently and leverage business strategies through Information and Communications Technologies (ICT), enabling them to add competitive advantages required for success and enterprise sustainability. Scholars and business leaders often dispute the value ICT brings to businesses because of high investment required for acquisition, implementation, and maintenance. Investments by organizations can be managed under the project perspective. The Project Portfolio Management, in turn, has the purpose carry out the identification, evaluation, selection and prioritization of projects thus establishing an optimized project portfolio. The Project Portfolio Management was later extended to the ICT projects and was then proposed to approach ICT Project Portfolio Management. Various organizational factors can influence the execution of this process, beyond inherent technical and methodological issues. This study identified organizational factors that affect ICT Project Portfolio Management and analyzed their influence on the process. The research is of an applied nature, qualitative, exploratory and descriptive, and was executed in multiple case studies through analysis of three mid-sized commercial Brazilian banks. This study' main contribution is reached through the creation of a conceptual structure that represents various organizational factors that influence ICT Project Portfolio Management. There are indications that organizational factors have great influence on this process, given the responses obtained in interviews with professionals of the banks analyzed.

Keywords:
Information and Communications Technology; Project Management; Project Portfolio Management; ICT Project Portfolio Management; Organizational Factors