Connsidering home visits as a technology for interaction in family health care, this study aimed to understand how the Family Health team conceives these visits. A qualitative approach was used and data were collected through semistructured interviews. We interviewed nineteen professionals who belonged to two Family Health teams from an interior city in São Paulo. Results showed that visits are potential activities for more human and welcoming family care, with a view to bonding, confidence relations and getting to know users in the family environment. Visits are sometimes understood as health follow-up and sometimes as surveillance. Difficulties included reduced time availability and the team's impotence to act on problems.
Home visit; Patient care team; Concept formation; Family health program
