This study aimed to describe the characteristics of service in a Hemotherapy Unit in the interior of the state of São Paulo in 2009. All ethical guidelines were followed and a survey was carried out in the database of the Unit. During the observed period, the Unit shows greater rate of repetition donors, with low levels of adverse reactions and 100% of donors' satisfaction. The units of clinical medicine and intensive therapy were the sectors with highest consumption of transfusions at the hospital service. The described unit is self-sufficient at managing its resources. The present study shows the need to explore the dimensions of the professional roles in hemotherapy, the possibilities of finding new donors, the reasons that lead patients to donate blood, characteristics, epidemiological profile and satisfaction of receptors.
nursing; health care; blood donors; quality assurance; delivery of health care
