| C1-Sc1 -Clarifying/informing: |
| [...] when they explain things to us, it's satisfying... it is comforting! (Id2) |
| [...] I've been on IV and faced problems [...] , the nurses explain everything to me...I like that! [...] when they explain stuff, it is fulfilling... it is comforting! (Id3) |
|
They explain things [the nurses] they explain clearly so I can know what is happening to me! This is important. I get calmer! (Id17) |
| C1-Sc2 - Positive interaction/communication: |
| [...] when I need, the nurses come and talk to me… I feel good, it really comforts me... it comforts me. (Id6) |
| C1-Sc3 - Music therapy: |
|
Music is very good to us... it helps us overcome and it warms the heart... in fact, it comforts us. (Id11) |
| C1-Sc4 - Touch: |
|
Touching is comforting... I assure you. (Id7) |
|
They don't even have to talk ... just touch ... it's worth a lot! (Id 20) |
|
Observation on the nurse who administered the medication. Leaning on the patient, he took his hand and asked: «Do you still have back pain?» the patient replied: «I still have a little» The nurse kept holding the patient's hand, making soft gestures: «I will see what I can give you». He let go of the patient's hand and walked away.(Op1) |
| C1-Sc5 - The smile: |
| [...] There are nurses here who are wonderful, their smile comforts us... (Id4) |
|
The nurse goes to the patient who is waiting to be called for the installation of a new access for hemodialysis. Showing a smile, he said to the patient: «It's time to go! It must be...» the patient answered: «All right, sir, with this smile I can't even say no...».(Op2) |
| C1-Sc6 - Unconditional presence: |
| [...] the nurses are always here... it is good... it comforts us. (Id1) |
|
They are constantly here...the nurses... their presence makes us feel good! It is unconditional. (Id14) |
|
Sometimes there's nothing to say… just being there is enough. (Id 18) |
| [...] they are very present, [the nurses], very present... that's good! You know...comfort is this... Being always present...!(Id10) |
| C1-Sc7 - The empathy/proximity relationship: |
|
Here, my nurse is attentive to my needs and tries to understand my concerns and what I need to handle this situation better...it really comforts me. (Id6) |
|
The presence of a nurse, close to the patients, to listen to us[...] to see our side... I recognize that this is very important for our comfort.(Id21) |
| C1-Sc8 - Integrating the older adult or the family as partner in the care :
|
|
During the period of hygiene the nurse explains to the patient the importance of being without a diaper and trying to go to the bathroom. The patient was grateful for the suggestion. (Op3) |
| C1-Sc8 - Integrating the older adult or the family as partner in the care :
|
|
It was about ten o'clock in the morning. The nurse approached the 73-year-old who was bedridden. The patient was conscious, but with mobility limitations on the left side. The bowl with the meal was on the bedside table, left by the assistant. «Shall we eat? » asked the nurse. The patient nodded in agreement. The nurse places the patient in an adequate position and asks «Do you want me to help? » the patient again nods his head agreeing. The nurse begins the procedure. The nurse feeds the patient and asks: «So you like it? Are you liking it? ». The older adult swallows slowly, with difficulty. With a serene, calm attitude, the nurse waits for the patient to eat at his pace.(Op4) |
| C1-Sc9 - Relief of discomfort through massage/mobilization/therapy: |
| [The nurses] massage the backs and legs... because of the pain [...]. (Id1) |
|
They relieve my pain... they turn me over! That's it! (Id7) |
|
They [nurses] , try to relieve everything [...] this relief makes me feel good... they relieve the pain [...] massaging my the body! (Id8) |
|
During the afternoon and evening, the care they give us is care that brings comfort. (Id9) |
|
It's early in the evening shift. The nurse approaches an older adult who is bedridden and aphasic, but who moans. Slightly inclined over the old man, he asks in a quiet voice: «So, what's going on?». The patient moans again. The nurse touches the patient's face and adds: «Let's see what's going on. Are you tired of being in this position? We will turn you over». The patient looks at the nurse, seeming to agree. The nurse begins to move the older adult and notices that the bed is wet and says: «In fact, you are right. It 's all wet! You must be very uncomfortable...Let ›s change it all and you ›ll see it will get better » Turning to the older adult patient again, he says: «Let 's make you comfortable! ». (Op4) |
