Strategies for case management in transitional care in emergency services: scoping review

Estratégia para el manejo de casos em la atención de transición em servicios de emergência: scoping review

ABSTRACT

Objective:

to map and synthesize the strategies implemented for case management in transitional care for patients with complex needs in emergency services.

Method:

a scoping review conducted under the Joanna Briggs Institute guidance. Twenty-three studies were analyzed, with different methodological designs, on the strategies used in case management involving adult and elderly populations in emergency services.

Results:

the main strategies employed were patient risk stratification screening/identification, care management plan, coordination of care through multidisciplinary activities, support for the transition process, continuous patient monitoring, and follow-up.

Final considerations:

these strategies used structured approaches to care in emergency services to promote support for self-management and effective transitional care for people with complex needs, ensuring comprehensiveness, coordination, and continuity of care.

Descriptors:
Case Management; Patient-Centered Care; Transitional Care; Review; Emergency Medical Services