Percepción de los enfermeros portugueses: supervisión clínica e indicadores de calidad en atención de enfermería

Sérgio, Mafalda Sofia Santos Brás Baptista; Carvalho, António Luís Rodrigues Faria de; Pinto, Cristina Maria Correia Barroso

Mafalda Sofia Santos Brás Baptista Sérgio Corresponding author: Mafalda Sofia Santos Brás Baptista Sérgio, E-mail: mafalda.sergio@cuf.pt

contributed to the conception or design of the study/research

contributed to the analysis and/or interpretation of data

contributed to the final review with critical and intellectual participation in the manuscript

CUF Academic Center. Lisboa. Portugal

https://orcid.org/0000-0003-4107-6952

António Luís Rodrigues Faria de Carvalho

contributed to the conception or design of the study/research

contributed to the analysis and/or interpretation of data

contributed to the final review with critical and intellectual participation in the manuscript

Escola Superior de Enfermagem do Porto. Porto, Portugal

Centro de Investigações em Tecnologias e Serviços de Saúde & Rede de Investigação em Saúde. Porto, Portugal

https://orcid.org/0000-0003-1017-4787

Cristina Maria Correia Barroso Pinto

contributed to the conception or design of the study/research

contributed to the analysis and/or interpretation of data

contributed to the final review with critical and intellectual participation in the manuscript

Escola Superior de Enfermagem do Porto. Porto, Portugal

Centro de Investigações em Tecnologias e Serviços de Saúde & Rede de Investigação em Saúde. Porto, Portugal

https://orcid.org/0000-0002-6077-4150

Corresponding author: Mafalda Sofia Santos Brás Baptista Sérgio, E-mail: mafalda.sergio@cuf.pt

EDITOR IN CHIEF: Antonio José de Almeida Filho

ASSOCIATE EDITOR: Jules Teixeira

Classes	Example of participant responses
Class 1 Quality of Care	It is the provision of quality care within procedures and standards defined in accordance with current norms and guidelines and in accordance with the patient’s expectations. (FG1, N1) It is providing care safely according to scientific knowledge and the needs of the patient and family. (FG2, N14)
Class 2 Model of audit	A tool that identifies what needs to be improved or what needs to be worked on more diligently, to ensure that everyone works the best they know how and that the path to follow is marked out. (FG2, N10) Instrument that helps us to improve and that tells us where we are. (FG1, N7) These are moments of learning and reinforcement. (FG2, N16)
Class 3 Supervisor Profile	Communicator who likes to teach, relate, lead the other to critical thinking, develop reflection to promote learning. It is knowing how to share and lead to the discovery of knowledge. (FG1, N4) Monitoring and guidance of procedures and people, with constructive feedback. (FG1, N1)
Class 4 Supervisory Process	Process developed by nurses for nurses with evidence of learning curve or feedback according to needs. (FG2, N15) Developed in a logic of developing skills and in a logic of developing knowledge. (FG2, N16)
Class 5 Clinical Supervision	Lasting learning over time [...] anchored in knowledge [...] is a logic of sharing professional and personal growth. (FG1, N8) Knowledge sharing between supervisor and supervisee in a logic of reflection on sharing values related to the profession and the organization. (FG1, N7)

Classes	Example of participant responses
Class 1 Quality of Care	It is the provision of care that complies with all the rules and procedures of the institution, based on recent scientific content and updating of professionals. (FG1, N4) It is to meet the needs and expectations of patients and the contents that define good practice and quality, providing safe and effective care. (FG1, N8)
Class 2 Audit process	Objectively measuring acts to guarantee and ensure the basic posture of the entire team across the board [...] providing moments of learning and better knowledge of processes and services. (FG1, N8) It allows giving feedback and having margin of progression, opportunity to improve. (FG2, N13)
Class 3 Supervisory process	They are an engine for transmitting knowledge; reflection facilitates the implementation of improved actions and can be a guiding principle in improving care. (FG2, N15) Structured for peers where the supervisor supports and monitors during the provision of care, identifies actions to improve care; also, the supervisee must stipulate meeting times with the supervisor to receive feedback and involvement in the process and results. (FG1, N6)
Class 4 Profile of Supervisor	Be a leader in conflict management with the perspective of professional helping and personal growth by promoting self-growth. (FG1, N7)
Class 5 Model of audit	Having the ability to support, accompany in moments and know how to explain what is happening, stipulate feedback and involvement in the process and result. (FG1, N6)
Class 6 Supervision Clinic	Monitoring within the area of expertise according to the objectives, for professional construction throughout the career. (FG2, N10) Global process that allows adapting the learning curve individualized and sustained over time of good practice. (FG1, N3) Logic of reflection on the phenomenon in which there is sharing of values related to the profession and organization. (FG1, N7)

[1] Corresponding author: Mafalda Sofia Santos Brás Baptista Sérgio, E-mail: mafalda.sergio@cuf.pt

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Percepción de los enfermeros portugueses: supervisión clínica e indicadores de calidad en atención de enfermería

RESUMEN

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