This study aimed to evaluate qualitatively the care offered to families for a Center of Psychosocial Atention of type I, located in Southern Region of Brazil. The Dialectical hermeneutic circle was used as a technique of data collection, a method recommended by the Fourth Generation Evaluation proposed by Guba and Lincoln. Topics such as reception, family meetings, home visits and involvement of family emerged in interviews with family members of this health service. Interviews and observations were the techniques used to collect data. The way has been consolidated to care for families in services represents a challenge for health professionals, since it entails the restructuring and formation of a reflection of all the actors involved in this process of change
Health services evaluation; Mental health; Family