Nurses’ job satisfaction assessment by areas of care

This is a quantitative, descriptive, analytical study, with observational and cross-sectional design. The Job Satisfaction Assessment Instrument was used for data collection.

Results:

Sample (n = 218), predominantly female (84.6%), with a mean age of 33 years. The area of care delivery influences total job satisfaction (p < 0.05) and some of the dimensions studied (p < 0.05). Nurses from Community Care Units show greater job satisfaction, followed by nurses from Indirect Care. Critical Care nurses show lower job satisfaction, followed by those who work in outpatient’s units. Most nurses show lower satisfaction level in the aspect Management Bodies and in the dimension Quality of Care Delivery.

Conclusion

The most satisfied nurses are those from the Community Care Units and the nurses with the lowest level of job satisfaction are those from Critical Care.

DESCRIPTORS
Job Satisfaction; Nurses; Delivery of Health Care

		IPD (1)	OPD (2)	CrC (3)	IND (4)	CCU (5)	PHCU/ PHU (6)	CU/DMT (7)	∑	F	p	Post Hoc
Total Average of JS (WPQ, QCD, CQI)		47	11	56	3	22	63	5	207
	A (arit.)	2.89	2.42	2.57	4.57	3.34	2.84	2.77	2.83	9.52	0.000^* * p < 0.005	4>1,2,3,6,7; 5>2,3
	A (%)	67.80	58.40	61.40	95.70	76.80	68.80	65.40	66.60
	SD	0.72	0.64	0.57	0.67	0.52	0.54	0.55	0.67

Scale	Subscale	Aspect		∑	HC				PHC		CC	F	p	Post Hoc
Scale	Subscale	Aspect		∑	IPD. (1)	OPD. (2)	CrC (3)	IND (4)	CCU (5)	PHCU/ PHU (6)	CU/ DMT (7)	F	p	Post Hoc
			n	217	49	13	59	4	22	65	5
Workplace Quality			A (%)	61.86	62.27	57.99	56.74	75.98	71.69	63.07	60.34	4.586	0.000^* * p < 0.005	5>3
			A (arit.)	2.59	2.61	2.40	2.34	3.30	3.08	2.65	2.52
			SD	0.68	0.78	0.82	0.51	0.87	0.59	0.63	0.45
Human Resources Policy			A (%)	55.86	54.49	53.25	51.85	70.00	66.16	56.94	55.33	4.174	0.001^* * p < 0.005	5>3
			A (arit.)	2.29	2.22	2.16	2.09	3.00	2.81	2.35	2.27
			SD	0.67	0.70	0.74	0.59	0.80	0.65	0.63	0.52
Management Bodies			A (%)	51.64	48.21	48.08	41.95	60.00	68.41	51.77	56.00	5.878	0.000^* * p < 0.005	5>1,2,3,6
			A (arit.)	2.08	1.96	1.96	1.84	2.50	2.92	2.09	2.30
			SD	0.82	0.90	0.78	0.64	1.40	0.81	0.69	0.89
Human Resources			A (%)	59.25	58.42	56.46	55.90	80.67	64.36	61.08	54.80	2.315	0.035^* * p < 0.005
			A (arit.)	2.46	2.42	2.32	2.29	3.53	2.72	2.55	2.24
			SD	0.76	0.69	0.87	0.76	1.14	0.72	0.75	0.43
Morals			A (%)	71.03	70.16	64.49	62.83	89.23	86.15	74.18	70.62	5.462	0.000^* * p < 0.005	5>3
			A (arit.)	3.05	3.01	2.72	2.64	3.96	3.81	3.21	3.03
			SD	0.99	1.12	1.26	0.73	1.26	0.89	0.90	0.65
Coordinador			A (%)	71.49	69.29	65.10	62.91	91.14	87.77	75.43	72.18	5.348	0.000^* * p < 0.005
			A (arit.)	3.07	2.96	2.76	2.65	4.11	3.89	3.27	3.11
			SD	1.09	1.23	1.23	0.84	1.43	1.02	0.99	0.74
State of Mind			A (%)	68.52	74.90	64.17	62.37	72.50	77.27	67.38	62.00	4.203	0.001^* * p < 0.005	1,5>3
			A (arit.)	2.93	3.24	2.71	2.62	3.13	3.36	2.87	2.60
			SD	0.84	0.87	1.27	0.72	0.85	0.80	0.74	0.42
Technological and Financial Resources			A (%)	52.53	56.88	52.42	51.74	53.57	51.95	50.48	44.29	1.364	0.231
			A (arit.)	2.13	2.34	2.12	2.09	2.18	2.10	2.02	1.89
			SD	0.65	0.75	0.54	0.69	0.51	0.59	0.57	0.41
Salary			A (%)	22.12	32.31	17.95	17.23	25.00	25.00	18.97	16.67	1.144	0.338
			A (arit.)	1.44	1.65	1.36	1.34	1.50	1.50	1.38	1.33
			SD	0.67	0.76	0.63	0.68	0.43	0.75	0.59	0.33
Workplace and equipment			A (%)	62.79	67.35	63.85	62.88	63.75	60.91	60.15	56.00	0.947	0.462
			A (arit.)	2.64	2.87	2.69	2.64	2.69	2.55	2.51	2.30
			SD	0.89	0.95	0.89	0.95	0.69	0.71	0.85	0.67
Quality of Care Delivery			A (%)	67.87	69.52	63.33	64.19	96.79	76.88	65.45	67.71	6.944	0.000^* * p < 0.005	4>1,2,3, 6,7; 5>3
			A (arit.)	2.89	2.98	2.67	2.71	4.68	3.34	2.77	2.89
			SD	0.77	0.76	0.72	0.72	1.89	0.59	0.59	0.65
Continuing Quality Improvement			A (%)	70.40	70.87	61.54	63.64	94.06	81.59	72.42	68.00	6.944	0.000^* * p < 0.005	4, 5>2,3
			A (arit.)	3.02	3.04	2.58	2.68	4.41	3.58	3.12	2.90
			SD	0.83	0.88	0.85	0.74	1.26	0.61	0.68	0.85

Universidade de São Paulo, Escola de Enfermagem Av. Dr. Enéas de Carvalho Aguiar, 419 , 05403-000 São Paulo - SP/ Brasil, Tel./Fax: (55 11) 3061-7553, - São Paulo - SP - Brazil
E-mail: reeusp@usp.br

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[1] Corresponding author: Cláudia Isabel Neves Pacheco da Silva, Rua Maria Madalena Falcão, 23 7630-127 – Odemira, Portugal claudiasilva312@gmail.com

Brasil

Brasil

Nurses’ job satisfaction assessment by areas of care* * Extracted from the dissertation: “Satisfação Profissional dos Enfermeiros numa Unidade Local de Saúde”, Escola Superior de Enfermagem de Lisboa, 2017.

ABSTRACT

Objective:

Method:

Results:

Conclusion

Nurses’ job satisfaction assessment by areas of care^* * Extracted from the dissertation: “Satisfação Profissional dos Enfermeiros numa Unidade Local de Saúde”, Escola Superior de Enfermagem de Lisboa, 2017.