Behavior of nursing managers and leaders when errors are disclosed in the media

Abstract

OBJECTIVE

To analyze the behavior of nursing managers and leaders when nursing errors are disclosed in the media.

METHODOLOGY

A qualitative, retrospective, documental study of the collection carried out in newspapers in Brazil and Portugal, between 2012 and 2016. Analysis performed at Atlas.ti, using a Ricoeur technique based on Habermas Theory of Communicative Action.

RESULTS

Managers and caretakers focused on the workforce, continuing with the opening of internal syndication, removal of position and dismissal. How to lead the discipline process, carrying out inspections, requesting documents and questioning about the facts, as well as repudiating some disclosed notes.

CONCLUSION

Leaderships in nursing played a crucial role in developing a complex problem strategy. However, this was not done efficiently.

Keywords:
Patient safety; Nursing; Communications media; Leadership; Risk management