PMAQ in the view of workers who participated in the program in Region of Health of Paraná

ABSTRACT

Qualitative approach that aimed to analyze changes in the accession processes, external assessment and organization of the work process for 21 teams in the 10th Region of Health of Paraná, which participated in the first two cycles of the National Program for Access and Quality Improvement in Primary Care (PMAQ). Results showed better organization and registration of the information; planning based on self-assessment and external assessment as a strategy for mobilizing management and teams. However, more involvement of teams is needed in the contractualization and monitoring of PMAQ indicators, as well as better use of self-assessment tools in local planning.

KEYWORDS
National health programs; Workflow; Qualitative research