The objective of this study was to present some assessment tools for health, aiming to contribute to the achievement of qualitative data and foster evaluative cultures in services. We analyzed the work process of a team of reference of the Family Health Team (FHT), using semi-structured interviews and focus groups. For analysis, this paper was based on the program 'Evaluation for Quality Improvement of the Family Health Strategy' and the assessment criteria of 'Fourth Generation'. The actions considered showed significant progress, being the proposals assimilated by professionals in a peculiar way, and little evidence of empowerment was perceived by users.
Assessment practices in Health; Health Services; Oral Health