ABSTRACT
This article is an experience report, which contextualizes the importance of restorative practices as management tools of conflicts in the Family Health Strategy, carried out in a southwestern municipality of Paraná, between 2017 and 2018. The objective was to report the experience of applying Non Violent Communication (CNV) and circular process techniques to handle conflicts and promote collaborative work at the Alvorada Health Unit, in Pato Branco, Paraná. For the report, it was decided to articulate the literature review on restorative practices to the experience. The results include greater integration and accountability between the health team, promotion of meetings with collective reflection, use of CNV techniques and circular process in work management and the return of walking groups for hypertensive and diabetic patients. It is emphasized the importance of studies in this area, as well as the introduction of topics related to restorative practices during the training periods, in order to provide management and assistance professionals with tools to deal with conflicts that may occur in their future professional activities.
KEYWORDS
Organization and administration; Leadership; Interpersonal relations; Family Health Strategy