Evaluation of primary care: the point of view of users

ABSTRACT

The aim of this paper was to evaluate attributes of the Primary Health Care (PHC), under the perception of users. It is a cross-sectional study that had as participants 384 adult users linked to PHC teams. The Primary Care Assessment Tool - adult users, reduced version - was applied. The Degree of Affiliation and two attributes reached average scores higher than 6.6 and were thus well evaluated. The other attributes had scores lower than 6.6, not reaching the average score established as desirable. It is concluded that the analyzed APS attributes received a heterogeneous evaluation and that most of them need a closer look and investment by the managers and professionals.

KEYWORDS
Health services research; Primary Health Care; Health services