This paper ia cut-off of the qualitative phase of evaluation research a Psycho-social Support Centers, in southern Brazilian. It represents a case study carried out in the city of São Lourenço do Sul, RS, Brazil. It aims to represent the insertion of families in the Psycho-social Support Centers from the point of view of interest groups, users, relatives, and staff. Therefore, semi-structures interviews were completed in 2006, through the Dialectic Hermeneutic Circle. For data analysis, Fourth-Generation Evaluation was applied. The results have shown that of the several ways of inserting the family, the group activity emerged as a strategy which contributes to the therapeutic process. The necessity of professionals returning to family assistance was verified, considering that these families need be taken care of, given their individualities and singularities. Thus, new possibilities should be taken to action in order to review the meaning of family care, including it as a focus of professional attention.
Family; Mental healthy; Healthy care system; Self-help groups