This cross-sectional study assessed the philosophy of a maternity based on women users satisfaction factors concerning the services received during their admission, labor/delivery, and puerperium. Data was collected from 310 women and analyzed by chi-square test, Fisher exact test, Odds Ratio (95%), and logistic regression. Satisfaction at admission was statistically associated with the fact that professionals and academics introduced themselves, gave the orientation requested, and provided emotional support. In labor/delivery satisfaction was associated with privacy, emotional support, and receiving information. In the postpartum period, satisfaction was associated with emotional support and receiving information. The chance of dissatisfaction occurred when the woman was not emotionally supported at admission (5.70; 95% CI: 1.88; 17.31) and didn't obtain information during labor/delivery (6.53; CI 95%: 1.97; 21.64). The implementation of a care philosophy that meets user needs contribute to satisfaction with the service provided from admission to discharge.
Maternal health services; Health services evaluation; Consumer satisfaction; Humanizing delivery
