This article examines the perceptions regarding tutor and student attitudes in the learning processes during an on-line professional refresher course. In the study, interviews were carried out among ten students and three tutors of the course by means of semi-structured roadmaps that covered the following aspects: admission to the course, technologies, content, assessment activities, mentoring, mediation, and expectations about the course. The roadmaps were organized into topics that would enable the identification of the structural conditions for the use of the tools that were available in the virtual environment, the types of interaction, the understanding of the content, as well as participants' expectations with respect to the objectives proposed by the course. The interviewees' reports point to important questions to be considered when designing and managing on-line courses, such as the need for periodic adjustments of the course's educational proposal in order to meet the demands of both students and tutors with regard not only to how the content is organized but also to updating it, the means through which the material can be accessed, and the implementation of assessment activities that are consistent with work experience.
virtual learning environment; interaction; distance learning; on-line learning; professional qualification in health