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Knowledge management strategy a study of the systemic subfactors applied to the Brazilian postal system

To evaluate the Knowledge Management Strategy (KMS) research was carried out at the Brazilian Post Office, since such an organization has relevant characteristics in this study. The methodology used was the survey with statistical analysis. The theoretical approach and the application of the descriptive statistical analysis contributed to the achievement of the objectives: (1) evaluate the behavior of variables that influence Knowledge management Strategy (KMS); evaluate inter-relationship of the variables of Knowledge Management Strategy when examined from the point of view of a public organization: (3) establish the detail of the systemic variables from the Knowledge Management Strategy model (design? pattern) by the view of the Information Science. The result of the research showed the existence of an interrelationship of the variables of KMS, especially among ";Context" and ";Motivation", ";Experience and Leadership" and ";Integration and Structure of Power". The main contributions of the research to the Information Science are: (a) evidence (seeing) of the interdisciplinary character Of KMS; (b) deepening of the study of KMS; and (c) evaluation of the behavior of variables applied in a case study. It was also possible to establish a relationship of the variables of KMS under the Information Science.

knowledge management; knowledge management strategy; interdisciplinarity; factor analysis; Information Science


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