The goal of the following work is to measure the satisfaction level concerning to the public transportation users. The issues evaluated were accessibility, travel time, capacity, timeliness, information system, vehicle characteristics, staff behaviors towards users, safety, maximum passengers capacity, buses stops' characteristics and overall satisfaction concerning to the peak times. The following work was applied in these sites location: Londrina (PR), Ponta Grossa (PR) and Cascavel (PR). The methodology used was a psychometric survey test and around of 1,206 people were interviewed. To calculate the accuracy of this research, we used the "Alpha Cronbach Test" and alpha internal consistency (Pearson correlation coefficient) and to validate the results, we used the extraction method of main components with the Varimax Rotation for factor analysis. The results show that the highest rate of satisfaction is in the geographical distribution of bus stops and the issue that we've notice greater dissatisfaction is the passenger capacity of the vehicles. So, we come to the conclusion that, relatively speaking, Londrina is the city that provides the best results.
Transport system; Quality; Cites