Scielo RSS <![CDATA[Production]]> http://www.scielo.br/rss.php?pid=0103-651320180001&lang=es vol. 28 num. lang. es <![CDATA[SciELO Logo]]> http://www.scielo.br/img/en/fbpelogp.gif http://www.scielo.br <![CDATA[Barriers to occupational health and safety management in small Brazilian enterprises]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100201&lng=es&nrm=iso&tlng=es Abstract Paper aims To determine main barriers to the implementation of occupational health and safety management systems OHSMS in the context of small Brazilian enterprises from the perspectives of owners/managers, labor auditors, and OHS consultants. Originality: Survey with three different perspectives on small Brazilian enterprises. Research method: Survey conducted with stakeholders who influence the safety culture in small enterprises to identify the main barriers to the implementation of OHSMS. Main findings: Owners/managers tend to blame employees and the government for difficulty in implementing OHSMS, and external actors tend to blame management and resource allocation. Opinions converge on inappropriate management behavior, ineffective information and communication and production prioritization. Implications for theory and practice: These barriers should be overcome not only to facilitate the implementation of OHSMS but also to improve the conditions for the management of all small business operations. <![CDATA[A multi-criteria decision making approach to balance water supply-demand strategies in water supply systems]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100202&lng=es&nrm=iso&tlng=es Abstract Paper aims this paper proposes a model to aid a group of decision makers to establish a portfolio of feasible actions (alternatives) that are able to balance water supply-demand strategies. Originality Long periods of water shortages cause problems in semi-arid region of northeast Brazil, which affects different sectors such as food, public health, among others. This problem situation is intensified by population growth. Therefore, this type of decision making is complex, and it needs to be solving by a structured model. Research method The model is based on a problem structuring method (PSM) and a multi-criteria decision making (MCDM) method. Main findings Due to society and government influences, the proposed model showed appropriate to conduct a robust and well-structured decision making. Implications for theory and practice The main contributions were the study in regions suffering from drought and water scarcity, as well as the combination of PSM and MCDM methods to aid in this problem. <![CDATA[Writing the literature review for empirical papers]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100203&lng=es&nrm=iso&tlng=es Abstract Paper aims The purpose of the paper is to offer guidance regarding how to write a Literature Review for empirical papers, that provides adequate background and convincing support. The literature review plays the fundamental role of unveiling the theory, or theories, that underpin the paper argument, sets its limits, and defines and clarifies the main concepts that will be used in the empirical sections of the text. Originality Most papers and books focus on literature review as full articles (systematic reviews, meta analyses and critical analyses) or dissertation, chapters, this paper is focused on literature review for an empirical article. Research method It is a theoretical essay. Main findings The paper summarizes the main steps for performing a literature review and guides how to organize the analyzed literature. Implications for theory and practice Well-crafted literature reviews are the cornerstone of good papers, and this paper offers some guidance on how to write good reviews for empirical papers, and, as a consequence, to produce better quality texts. <![CDATA[The use of ICT tools to support collaborative product development activities: evidences from Brazilian industry]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100204&lng=es&nrm=iso&tlng=es Abstract Paper aims This paper aims to understand the relationship between Information &amp; Communication Technology (ICT), collaborative New Product Development (NPD) and customer satisfaction (NPD performance). Originality We target the relationship between ICT, collaborative NPD and NPD performance. ICT is assessed as a set of specific tools adopted by the companies. Research method We test the mediating role of collaborative practices in the effect of ICT tools on customer satisfaction (as NPD performance) by means of a survey of 105 Brazilian firms. Main findings Collaboration with customers and suppliers has an important role for customer satisfaction and the use of ICT has significant effect on NPD performance through the mediating role of collaborative practices. Implications for theory and practice Implementing only ICT tools is not enough to achieve higher level of success in NPD. Managers should first strength the relationship between stakeholders and then adopt ICT tools to support the cooperation. <![CDATA[A review of required features for a disaster response system on top of a multi-criteria decision: a Brazilian perspective]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100205&lng=es&nrm=iso&tlng=es Abstract Paper aims The purpose of this paper is to analyze the current Brazilian Integrated Disaster Information System (S2iD), designed to qualify and give transparency to the disaster management in Brazil. Originality Providing an analysis of the system features and its prioritization, this paper can also serve as a reference for implementing software for disaster response. Research method To enable the S2iD evaluation, the research considers a triangulation method that includes literature review, disaster response tool assessment and a multi-criteria decision model based on interviews with specialists. Main findings The study could define and prioritize the most critical functionalities for a disaster response system. On top of it, four new features (Information Security, Multiuser, Donor Evaluation, History Database) not previously documented in the literature were defined as necessary to a disaster management system. Implications for theory and practice The detailed findings indicate ways of improvement for the S2iD. <![CDATA[Application of bayesian additive regression trees in the development of credit scoring models in Brazil]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100206&lng=es&nrm=iso&tlng=es Abstract Paper aims This paper presents a comparison of the performances of the Bayesian additive regression trees (BART), Random Forest (RF) and the logistic regression model (LRM) for the development of credit scoring models. Originality It is not usual the use of BART methodology for the analysis of credit scoring data. The database was provided by Serasa-Experian with information regarding direct retail consumer credit operations. The use of credit bureau variables is not usual in academic papers. Research method Several models were adjusted and their performances were compared by using regular methods. Main findings The analysis confirms the superiority of the BART model over the LRM for the analyzed data. RF was superior to LRM only for the balanced sample. The best-adjusted BART model was superior to RF. Implications for theory and practice The paper suggests that the use of BART or RF may bring better results for credit scoring modelling. <![CDATA[Environmental advantages of the reverse logistics: a case study in the batteries collection in Brazil]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100207&lng=es&nrm=iso&tlng=es Abstract Paper aims Evaluate the environmental advantages of the Reverse Logistics of Portable Batteries carried out by the Brazilian Electrical and Electronics Industry Association (ABINEE). Originality The adoption of reverse logistics of batteries contributed with the minimization of environmental impact and stimulated the manufacturers of electronics in the adhesion of sector agreement as well as strengthened the players of reverse chain. Research method A case study was developed by means of interviews and documental analysis, and for data analysis, the mass balance was carried. Main findings 4,304,465 batteries were collected, representing 176,422kg of both solid and chemical wastes, which were disposed properly, reducing the environmental impact. Implications for theory and practice The theoretical contribution consists in environmental assessment by means of mass balance of the adoption of reverse logistics of batteries, and the practical contribution consists in stimulating the electronic manufacturers to develop social license among the community, government and players of reverse chain. <![CDATA[QFD and TRIZ integration in product development: a Model for Systematic Optimization of Engineering Requirements]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100208&lng=es&nrm=iso&tlng=es Abstract Paper aims Proposal of a Model for Systematic Optimization of Engineering Requirements applied to product concept development and based on a two-level integration of the methods Quality Function Deployment (QFD) and Theory of Inventive Problem Solving (TRIZ). Originality Requirements extraction directly from patent documents in order to identity the most relevant user requirements as well as the technical requirements interactions through a QFD matrix. Then, TRIZ Contradiction Matrix is used to withdraw the requirements contradictions through inventive principles in order to enable the product conception. Research method Case Study which enables the Model construction inductively through its application on the development of a mortar ammunition concept. Main findings A product concept comprising innovative features which reflect the laws of technology evolution from TRIZ. Implications for theory and practice The product concept definition points to the academic relevance of an integration model which identify the technical requirements objectively from patent documents. <![CDATA[Interorganizational relationships in the Brazilian construction industry supply chain]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100209&lng=es&nrm=iso&tlng=es Abstract Paper aims This paper identifies variables that differentiate the relationship between small and medium-sized construction companies and suppliers; and impact the integration of the supply chain of the construction sector with the aim of obtaining performance gains. Originality The data was collected through a questionnaire to two specific groups of business: small and medium-sized construction and suppliers. Research method Survey with a sample of 50 construction companies and 50 suppliers. Through the discriminant analysis it was possible to identify the variables related to the relationship between construction companies and suppliers which distinguish more both groups of business. Main findings The biggest points of divergence are: operational relationship, degree of commitment with the product cycle, expectation of compliance with the agreement and pressure for a rise in quality. Implications for theory and practice The researched companies are not committed with the performance of the supply chain in the sector. <![CDATA[Intuition and wisdom in decision making]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100210&lng=es&nrm=iso&tlng=es Abstract Paper aims This article discusses the importance of intuition and wisdom for timely andsuccessful decision making and highlights the features of intuitive leaders. Originality As engineers reach higher hierarchical levels, technical knowledge must be balanced with intuition, a matter that is not addressed in their education. Research method It is a theoretical essay illustrated by an example. Main findings Information is always incomplete and imperfect, and thus intuition plays a key role on effective decision making Implications for theory and practice It sheds light on the importance of intuition in decision making, which is not discussed in Engineering courses curricula. It also presents the example of Lynaldo Cavalcanti de Albuquerque, former President of the Federal University of Paraiba (UFPb) and the National Council of Scientific and Technological Development (CNPq), who can be a role model of a effective decision maker, and a visionary and intuitive leader. <![CDATA[Lecture capture and learner engagement strategies for industrial engineering distance education: results of a pilot program]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100211&lng=es&nrm=iso&tlng=es Abstract Paper aims This study examines issues affecting the efficacy of online course delivery using lecture capture technology. This form of instruction presents particular challenges when classes are comprised of a mix of students who participate synchronously and asynchronously. Originality The study examines a pilot program focused on improving the delivery of lecture capture courses, providing a framework for the implementation of similar programs at other institutions. Research method Program feedback as to the quality of the learning experience is obtained from the instructor, as well as from both synchronous and asynchronous online learners. Main findings The results provide insights into how students engage with the instructor and with one another in a lecture capture setting. Effective instructional practices are also identified. Implications for theory and practice The results provide important insights that can enhance the delivery of courses utilizing lecture capture technology across a range of educational contexts. <![CDATA[Production line performance analysis within a MTS/MTO manufacturing framework: a queueing theory approach]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100212&lng=es&nrm=iso&tlng=es Abstract Paper aims Mixing the Make-To-Stock (MTS) and Make-To-Order (MTO) strategies to benefit from the both manufacturing systems in an environment with impatient customers. Originality This is the first research article which uses the queuing theory to find the best place of the Order Penetration Point (OPP) in a production line with impatient customers. Research method Two scenarios are studied in this paper. 1- Semi-finished products are produced and stored in a buffer. No semi-finished product will be completed until a specific order comes to the system. This strategy leads to idle cost, but there is savings obtained in terms of eliminating investment in finished goods inventory and its holding cost. We can calculate the total cost of the system and find the optimal machine for the buffer of semi-finished products. 2- We use both MTS and MTO for completing the semi-finished products. When there is no customer in the system, semi-finished products are completed based on the MTS strategy and finished products are sent to a warehouse. But, when an order comes in for customization, a semi-finished product get assigned to that order and after finishing the current MTS job on each machine, this MTO job starts to complete the semi-finished product. To calculate system performance indexes, we use the Matrix Geometric Method (MGM) after modeling the systems with queuing theory concepts. Main findings Numerical examples show the convexity of total cost in terms of product completion percentage and number of customization lines after the OPP. Also, increasing the production rate leads to higher expected number of semi-finished products in the buffer. Implications for theory and practice Positioning OPP in manufacturing systems to compare different production strategies (MTS/MTO) has not been widely studied yet. This paper shows how manufacturing companies can apply the OPP to obtain benefits from both MTS and MTO strategies according to various cost parameters of the production lines. Using queuing theory concepts to model the problem under study helps to consider the external factors such as impatient customers and demand arrival uncertainty that can affect the performance measures of the system besides the internal factors such as production rate and inventory related costs. The idea of expanding the production line after a specific station and have more customization lines to improve customer satisfaction is studied in this paper as well. <![CDATA[A model-based Decision Support System for multiple container terminals hub management]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100213&lng=es&nrm=iso&tlng=es Abstract Paper aims To develop a model-based Decision Support System (DSS) that allows identifying the best strategy of the inter-/intra-terminal flows of the containers in order to increasing the performance of the hub under economic and environmental perspective. Originality The adoption of a dry port can effectively solve the congestion problem of a terminal only if an integrated sustainable solution (dry port location and container strategy storage) is identified. Research method The model is based on a heuristic computational algorithm for non-linear programming. Main findings The application of DSS to a full-scale numerical case show the model capabilities in identifying the optimal logistic strategies ensuring a low CF and in optimizing the cost due to transport activities. Implications for theory and practice It is possible to identify different strategies allowing to obtain an eco-friendly solution reducing, at same time, the costs for a given number of containers to be handled. <![CDATA[Technological game changers: convergence, hype, and evolving supply chain design]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100214&lng=es&nrm=iso&tlng=es Abstract Paper aims Poor supply chain design cost Boeing, Chipotle, Lego, and Toyota billions in revenues, capitalization, and reputational value. This paper introduces a purposive, systematic supply chain design process, identifies economic disrupters, and describes how a proactive approach to supply chain design can support and propel visionary business models. Originality The paper introduces punctuated equilibrium as a critical lens to evaluate how technological disrupters will transform supply chain design and the development of Industry X.0. Converging game changers will place more companies at existential risk, making it essential to identify potential trigger events and how they might change the competitive rules. Research method Conceptual development following over 100 interviews with companies during a 10 year longitudinal study. Main findings Emerging technologies promise/threaten to transform the economy on the scale of the industrial and information revolutions. We discuss how each technology might influence supply chain design. Individually, each technology represents a game changer. Their convergence requires purposive supply chain design to shape the emergence of Industry X.0. Implications for theory and practice Managers who employ astute scanning and nuanced scenario analysis will position their companies to not only identify inflection points but also accurately assess the timing of the transformation. This skill set will be critical to designing and developing a supply chain able to support and propel visionary business models. <![CDATA[Electric power load in Brazil: view on the long-term forecasting models]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100215&lng=es&nrm=iso&tlng=es Abstract Paper aims This paper aims to discuss how the energy load forecasts used by the System Operator and the main agents of the sector are made, and for what purposes, besides discuss the forecast deviations of the ONS’s and EPE’s models and their consequences and costs to the agents involved. Originality Fill a gap in the Brazilian literature when dealing with the Electric Power Load formally, and the consequences of forecast deviation used by the operator of system. Research method Simulations are carried out to estimate the cost of deviation, in order to assess the impact of the load forecast on the system. Main findings As a result, there is an urgent need to clarify forecasting methods and strategies; to avoid, by the sector agents, justifications that optimistic forecasts are necessary as security measures. Implications for theory and practice There are evidence that small improvements in forecasting models imply significant cost reductions. <![CDATA[World Café method integrated with QFD for obtaining the Voice of the Customer]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100216&lng=es&nrm=iso&tlng=es Abstract Paper aims Investigate the results of the use of the World Café method as a tool to assist the capture of the Voice of the Customer, in a curricular discipline that works with ABPj (Project-Based Learning). Originality As the authors have not found in the literature the application of the World Café method integrated to QFD. Research method Teachers and the coordination of a Logistics course worked together on the application of the method, following the five major phases of the action research, which are: diagnosis, planning, action, evaluation and learning. Main findings The method allowed to establish the most important personal characteristics needed to develop the pedagogical projects, from the point of view of the students. Implications for theory and practice The findings of this work can be used as a basis to understand how to engage students in pedagogical logistics projects. <![CDATA[Modification of Haessler’s sequential heuristic procedure for the one-dimensional cutting stock problem with setup cost]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100217&lng=es&nrm=iso&tlng=es Abstract Paper aims We propose a modified Sequential Heuristic Procedure (MSHP) to reduce the cutting waste and number of setups for the One-Dimensional Cutting Stock Problem with Setup Cost. Originality This heuristic modifies Haessler’s sequential heuristic procedure (1975) by adapting the Integer Bounded Knapsack Problem to generate cutting patterns, instead of the original lexicographic search employed. The solution strategy is to generate different cutting plans using MSHP, and then to use an integer programming model to seek even better results. Research method It is a axiomatic research, ordinary in studies of Operational Research. Main findings In the computational experiments, we demonstrate the effectiveness of the algorithm with two sets of benchmark instances by comparing it with other approaches, and obtaining better solutions for some scenarios. Implications for theory and practice The approach is suitable for practitioners from different industrial settings due to its easily coding and possible adaptation for problem extensions. <![CDATA[Statistical Thinking in quality improvement: use, difficulties and benefits of its implantation in industries of the Brazilian State of São Paulo]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100218&lng=es&nrm=iso&tlng=es Abstract Paper aims Identify the use of statistical thinking and techniques and their main difficulties and benefits in the Brazilian State of São Paulo industries. Originality There are few empirical studies on the application of the statistical thinking and techniques which study their difficulties of implementation and their benefits in manufacturing companies. Research method A web survey of a sample of 243 manufacturing companies. Main findings The companies, in general, use some statistical principles and basic techniques for process control and improvement, however, companies that use principles and techniques more consistently have greater operational and team benefits. The main difficulties are associated to lack of culture and knowledge. Implications for theory and practice The statistical application enables effective processes improvements and it is associated with motivation for further improvements, consolidation of improvement programs and culture of quality. This finding suggests managerial implications such as to plan actions to deploy and disseminate the culture of statistical thinking in an evolutionary way, training and support for use and to overcome barriers. <![CDATA[The impact of the fourth industrial revolution: a cross-country/region comparison]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100401&lng=es&nrm=iso&tlng=es Abstract The fourth industrial revolution stimulates the advances of science and technology, in which the Internet of Things (IoT) and its supporting technologies serve as backbones for Cyber-Physical Systems (CPS) and smart machines are used as the promoters to optimize production chains. Such advancement goes beyond the organizational and territorial boundaries, comprising agility, intelligence, and networking. This scenario triggers governmental efforts that aim at defining guidelines and standards. The speed and complexity of the transition to the new digitalization era in a globalized environment, however, does not yet allow a common and coordinated understanding of the impacts of the actions undertaken in different countries and regions. The aim of this paper, therefore, is to bridge this gap through a systematic literature review that identifies the most influential public policies and evaluates their existing differences. This cross-country/region comparison provides a worldwide panorama of public policies' durations, main objectives, available funding, areas for action, focused manufacturing sectors, and prioritized technologies. Findings of this review can be used as the basis to analyse the position of a country against the existing challenges imposed towards its own industrial infrastructure and also to coordinate its public policies. <![CDATA[Application of lean healthcare in hospital services: a review of the literature (2007 to 2017)]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100402&lng=es&nrm=iso&tlng=es Abstract Paper aims The demand for quality health services is increasing and the efficiency in hospitals is related to the continued improvement in their processes and services. Faced with this problem, this study aimed to perform a literature review of the application of lean health care to hospital services. Originality Link between theory and practice, helping health professionals in their routine. Research method The concepts of bibliometrics were used. The databases that make up the sample are ISI Web of Science, Scopus, Lilacs, PubMed, and Cinahl; all the articles were in the ISI Web of Science database. Main findings The analyses suggest that the continuous improvement in processes and in the quality of the services offered are factors that influence the development of teams concerned with patient safety. Implications for theory and practice Shows the results and difficulties encountered by hospitals with the implementation of lean methodologies. <![CDATA[Business engineering incubators: a cooperation case for cluster’s development]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100403&lng=es&nrm=iso&tlng=es Abstract Paper aims To present the performance and contributions of a business incubator that acts as a link between the members of an industrial cluster and a higher education institution that acts in the field of engineering. Originality Most articles focus on incubators from the point of view of internal activities, the nature of incubation processes, and financing intermediary programs for nascent businesses. This work aimed to broaden the traditional approach of the academic constructs researched on the role of business incubators by bringing the contributions of one of the largest Brazilian business incubators to the formation and development of an industrial cluster. Research method The results represent the extract from a case study. The inductive method of basic research with a combined approach is applied for exploratory and descriptive purposes, using documentary analysis and field research. Main findings This paper addresses a successful integration between an engineering school and the business environment through its incubator while summarizes the trajectory of this incubator, and highlights, among other contributions to the local industrial cluster, the significant survival rate of its graduated companies. Implications for theory and practice Coordinated actions among members of the triple helix model are evidenced in this paper and may form the basis for similar experiments involving government agencies, educational institutions and the industrial environment. <![CDATA[Supply chain resilience and key performance indicators: a systematic literature review]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100404&lng=es&nrm=iso&tlng=es Abstract Paper aims The aim of this article is to explore the influence of non-financial key performance indicators (KPIs) to create supply chain resilience (SCRes). Originality It theoretically identifies the influence of specific non-financial KPIs when creating SCRes by monitoring them before, during and after a disruption. Research method A systematic literature review was conducted using 57 peer-reviewed academic papers from 2000 to 2017. Main findings Order and delivery lead time, on-time delivery, supplier delivery efficiency and customer satisfaction were the KPIs that had a significant influence on elements of resilience. Implications for theory and practice Results contribute to the theory by providing knowledge in an underexplored topic, and assist managers in practice by identifying specific KPIs to build resilience. <![CDATA[Is ISO 14001 certification really good to the company? a critical analysis]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100405&lng=es&nrm=iso&tlng=es Abstract Paper aims This paper aims to review the literature on the ISO 14001, an international certification for manage of Environmental Management Systems through a critical analysis of the retrieved papers based on journals in three popular databases among Brazilian researchers. Originality The paper show the panorama of the ISO 14001 certification on companies presented in papers based in three databases with free access to the Brazilian academic community. Research method The present work was constructed through a critical analysis, carried out in two stages: a literature review and the discussion of the selected papers. Main findings Results showed that the benefits found by certified companies can be classified in internal, external and relations benefits. The impact of the certification on financial and organizational performances showed to be positive. Enhancement of internal processes, strengthening of results, prevention of potential problems and a larger number of stakeholders are pointed as important performance improvements. Implications for theory and practice Present the main concepts on the role of the ISO 14001 in companies, emphasizing the importance of the standard for company performance and providing a critical analysis on the standard that has been expanding in the international market. <![CDATA[Analysis of absorptive capacity and foreign direct investment in the productivity of Brazilian municipalities]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100501&lng=es&nrm=iso&tlng=es Abstract Paper aims to measure the impact of Foreign Direct Investment (FDI) and Absorptive Capacity (AC) on productivity in Brazil. Originality no articles were found using the AC as moderator of FDI in Brazil. Research method the Malmquist Index was employed and the Feasible Generalized Least Squares (FGLS) model was chosen, which has greater robustness for correcting the heterocedasticity and autocorrelation. Main findings productivity is more impacted by FDI than Economic Complexity. There is a two-year time lag to the impact of the FDI on productivity. The interaction between FDI and AC becomes positive only when experience and schooling are controlled. The number of PhD employees was better as proxy for AC than R&amp;D workers. Implications for theory and practice there was no positive relationship between productivity and the number of higher education professionals. <![CDATA[Dynamic Capability: an analysis in multi-unit service providers]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100502&lng=es&nrm=iso&tlng=es Abstract Paper aims This study aims to analyze the relationship between teamwork factors and the process of dynamic capability in service providers. Originality Few researches seek to understand the organizational factors that promote dynamic capacity. In this sense, this research seeks to fill this gap by analyzing the development of dynamic capability from the intrinsic characteristics to teamwork. Research method In order to reach the research objective, a survey research was carried out in 188 service provider companies and the Partial Least Squares (PLS) was used to analyze the data. Main findings The results show that the cohesion, autonomy and integration of the team present high levels of positive relation with the processes of absorption, generation, storage and adaptation of knowledge. Implications for theory and practice The results of this study show that three characteristics that are intrinsic to teamwork (autonomy, integration and cohesion) in multi-unit service providers support the dynamic capability, in terms of the absorption, generation, storage and adaptation of knowledge. <![CDATA[A relationship model for factors influencing knowledge transfer between NPD teams]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132018000100503&lng=es&nrm=iso&tlng=es Abstract Paper aims To define a model that describes the relationship among the main factors influencing knowledge transfer (KT) between new product development (NPD) teams. Originality We offer a systemic vision of the relationship between the KT factors. All main KT factors are analyzed together considering the interdependence among them. Research method KT factors from the literature were used for the model development, which was accomplished through a quantitative evaluation of scholars and practitioners. To test the model, a practical assessment was conducted in five firms using regression analysis. Main findings The model describes the relationships of 15 main factors and it can be used for practical assessments or for future theoretical studies. Implications for theory and practice The model can help practitioners to use knowledge of their teams for continuous innovation in NPD. It allows to perform diagnoses of the KT factors in the specific context of a given firm.