Scielo RSS <![CDATA[RAM. Revista de Administração Mackenzie]]> vol. 18 num. 4 lang. en <![CDATA[SciELO Logo]]> <![CDATA[Editorial]]> <![CDATA[UNCERTAINTY, FLEXIBILITY AND OPERATIONAL PERFORMANCE OF COMPANIES: MODELLING FROM THE PERSPECTIVE OF MANAGERS]]> ABSTRACT Purpose: The purpose of this study is to propose a model to estimate how uncertainty, flexibility, and operational performance are related. The assumption is that competition in the current business environment has been broadening consumers’ options. These options have brought uncertainty to companies regarding the adoption of operational strategies, particularly to adjustment of flexibility to their competitive priorities. Originality/value: The research designed a theoretical model that presents convergent, discriminant validity, and good reliability. Therefore, it is possible to estimate the perceived uncertainty, flexibility, and operational performance from a set of evaluated companies. Design/methodology/approach: Data was collected out of managers and analysts from the financial, energy, and manufacturing sectors. The uncertainty was estimated by taking into account the state, the effect, and the choice of responses from changes in business environment. In addition, it was considered the flexibility and the performance within the operational indicators. Findings: The results reveal moderate managers’ ability to predict the state of the environment and its effects on their organization’s activities. Also they show that uncertainty does not influence the operational performance when mediated by flexibility. Thus, in a moderate environmental stability, flexibility can be adopted to mitigate the effects of uncertainty on operational performance. <![CDATA[CONTEMPORARY SLAVERY IN BRAZIL: WHAT HAVE COMPANIES (NOT) DONE TO PREVENT IT?]]> ABSTRACT Purpose: Identify the practices adopted by companies to monitor and prevent contemporary slavery and the elements that differentiate companies that adopt monitoring practices for prevention of slavery and those that do not. Originality/value: This question is investigated from the perspective of management, reputation and institutional environment literature, pointing out the reasons that lead companies to adopt or avoid contemporary slavery. Design/methodology/approach: We used secondary data from Melhores Empresas para Você Trabalhar [Best Companies to Work] 2014 on 305 companies, which filled a questionnaire about their management practices and policies to monitor the working conditions in the supply chain in relation to the use of slave labor. Findings: Results show that the practice adopted by most companies is related to sanctions on contracted suppliers who are caught using slave labor, and the element that differentiates groups of companies that adopt monitoring practices from those that do not is the fact of whether they are or not signatories of the National Pact to Eradicate Slave Labor [Pacto Nacional pela Erradicação do Trabalho Escravo]. <![CDATA[CONSUMER’S EVALUATION ABOUT SERVICE RECOVERY: THE ROLE OF SOCIAL COMPARISON]]> ABSTRACT Purpose: This theoretical essay aims to contribute to a deeper understanding of distributive justice in situations of service recovery. More specifically, we seek to investigate distributive justice evaluations based on social comparisons. Originality/value: This article seeks to fill a gap in the existing knowledge to discuss the social comparison theory applied to the service recovery context. Design/methodology/approach: After a literature review, we present three research propositions about comparisons between consumers in terms of compensation received after complaining about a service and their effects on the evaluation of distributive justice, taking into account the perceived similarity between consumers and the time elapsed between the complaint handling and the comparison. Findings: Even though social comparisons are increasingly frequent, they have been neglected in the service marketing literature. It is possible for consumers to compare the compensation received after a complaint with the compensation given to another consumer and, perceiving upward differences, have negative reactions to the company. <![CDATA[SCALE OF RESULTS IN RESEARCH GROUPS]]> ABSTRACT Purpose: The aim of this paper is to develop a scale to measure results in research groups (RG). Originality/value: The study is innovative in developing a scale for verifying results in Brazilian RG. Its main contribution is data collection from an evaluation made by leaders regarding results that RG’ produced as a whole (meso or organizational level), going further than individual indices of academic productivity. Design/methodology/approach: The scale was developed based on: 1) literature review of empirical papers published between 2005 and 2015 regarding results in RG; and 2) analysis of data (audio recordings, interview transcriptions, field reports) previously collected from RG members, regarding achieved results and re-evaluation of preliminary instruments developed by RG. In total, 387 RG leaders answered the survey after semantic and theoretical analysis by experts and a pre-test. Findings: Exploratory factor analysis revealed three factors in the results (Distal Results of External Repercussion, Proximal Research Results and Tangible Research Results), with a total variance of 51.9% explained and reliability indices of α = 0.927, α = 0.872 and α = 0.624, respectively. <![CDATA[MAKING A CAREER IN A MALE-DOMINATED FIELD: THE MEANING OF WORK FOR WOMEN EMPLOYED IN THE FINANCIAL MARKETS]]> ABSTRACT Purpose: This paper aims to analyze the subjective aspects of women who work in the financial market, focusing on the meanings they attribute to their labour activities. Originality/value: Despite the significant academic production about gender, few studies investigate the meaning women attribute to their work activities or analyze the main building elements in the subjective connection between women and a masculine work environment. This study, therefore, extends the literature on gender issues and labor relations, in addition to analyzing the achievements and challenges inherent in the professional choices of women in the contemporary world. Design/methodology/approach: The research was conducted by means of in-depth interviews with 16 women, at different ages and several family structures, who work on asset managers, investment brokers and investment banks. Content analysis was applied to the textual data to interpret and make inferences, using a priori coding. Findings: Data analysis identified that, for these professionals, meaning attribution occurs through the mechanisms of self-esteem, self-efficacy, purpose and belongingness, which are viable due to the success they conquered in a very competitive work environment. Other factors, such as the high incomes earned by the interviewees, also have an important role in the meaning they attribute to their work. <![CDATA[INFORMAL LEARNING AT WORK CONTEXT: A META-STUDY OF BRAZILIAN SCIENTIFIC PRODUCTION]]> ABSTRACT Purpose: This study aimed at analyzing Brazilian scientific production about informal learning at work context in journals of Administration. Originalityvalue: Especially in Brazil, research on informal learning is featured as shallow, scattered type. Therefore this is a latent topic in the field of organizational learning. The aim, thus, is providing contribution to the characterization of this subject, indicating gaps and research possibilities from national scientific production. Design/methodology/approach: a meta-study analyzing a set of 36 studies published in Business journals was developed for this purpose, with no initial time delimitation until 2016. Findings: Results obtained indicated a slow increase on publications about informal learning since 2010. It can be inferred that researches aiming specifically at informal learning still occupy a small backward space highlighted by the investigation of how learning processes take place, mostly by means of qualitative researches, in a clear attempt to comprehending such phenomenon.<hr/>RESUMO Objetivo: O objetivo deste estudo é analisar a produção científica brasileira sobre aprendizagem informal no contexto de trabalho nos periódicos da área de Administração. Originalidade/Lacuna/Relevância/Implicações: As pesquisas sobre a aprendizagem informal são, especialmente no Brasil, caracterizadas como rasas e dispersas. Logo, esta é uma temática latente dentro das pesquisas sobre aprendizagem organizacional. Assim, a intenção é contribuir com a caracterização desse tema, indicando lacunas e possibilidades de pesquisa, a partir da produção científica nacional. Principais aspectos metodológicos: Para tanto, utilizou-se de um meta-estudo, analisando um conjunto de 36 artigos publicados em periódicos na área de Administração, sem delimitação temporal inicial até o ano de 2016. Síntese dos principais resultados: Os resultados obtidos indicaram que as publicações na temática da aprendizagem informal tiveram leve crescimento a partir de 2010. Pode-se inferir que as pesquisas que tem como objetivo principal a investigação sobre a aprendizagem informal ainda tem um espaço tímido, marcado pela investigação de como os processos de aprendizagem acontecem, predominantemente por meio de pesquisas qualitativas, em uma tentativa clara de compreensão sobre esse fenômeno. Principais considerações/conclusões: As pesquisas sobre Aprendizagem Informal encontram-se em fase de exploração e compreensão acerca dos fenômenos que a constituem e circundam. Portanto, acredita-se que a investigação dentro da Aprendizagem Informal tenha muito a crescer, ao mesmo tempo que representa um desafio aos pesquisadores. <![CDATA[OWNERSHIP STRUCTURE AND INTERNATIONALIZATION: AGENCY PROBLEMS AND DELISTING IN BRAZIL]]> ABSTRACT Purpose: This study aimed to analyze determinants related with the delisting of Brazilian companies, through the analysis of the problems of agencies coming from structures of property/control and the internationalization of organizations. Originality/value: The present work seeks to fill the existing gap of more detailed studies related to the delisting of companies in the Brazilian capital market. In addition, it presents a contribution to the literature through the analysis of the relationship between Corporate Governance, Corporate Internationalization and Deslisting from the perspective of Agency Theory. Design/methodological/approach: Four econometric models based on existing literature were elaborated and then analysis of logit regressions with panel data. For data of all organizations listed in BM&amp;FBOVESPA in the period between 2006 and 2015, period in which it was found that 205 businesses closed down their capital. Findings: As a result, it was observed that when considering the year before the delisting, organizations which have greater concentration of property had higher probability of closing their capital, which does not occur when analyzing the control structures. As to the entrance mode into international market, it was noted that there is a negative relationship between entrance mode non-patrimonial and volunteer delisting. <![CDATA[CONTRIBUTION OF SERVICES TO ECONOMIC GROWTH: KALDOR’S FIFTH LAW?]]> ABSTRACT Purpose: This study questions whether there is a Kaldor’s fifth law and tests whether the size of the intermediate services sector contributes to the growth of the industrial sector. Originality/Value: The laws proposed by Kaldor consider that the industrial sector contributes to economic growth and affirm that the growth of this sector depends on the existing demand for industrial products. If this new law is corroborated we have the initial evidences that the growth of the service sector contributes to the growth of the industry. Design/methodological/approach: The existence of this new law is tested through the estimation of panel VAR models for eight developed countries in the period 1980-2009. Findings: The growth of the service sector causes Granger to increase industrial productivity, industrial density and economic complexity. The causality test shows that there is a bidirectional causal relationship between the growth of the service sector and the industrial density and between the growth of the service sector and the Economic Complexity Index.