Scielo RSS <![CDATA[JISTEM - Journal of Information Systems and Technology Management]]> http://www.scielo.br/rss.php?pid=1807-177520170002&lang=pt vol. 14 num. 2 lang. pt <![CDATA[SciELO Logo]]> http://www.scielo.br/img/en/fbpelogp.gif http://www.scielo.br <![CDATA[Relato financeiro eletrónico: as necessidades dos utilizadores no caso angolano]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752017000200133&lng=pt&nrm=iso&tlng=pt RESUMO O relato financeiro eletrónico é uma realidade tornada possível com o aparecimento da Internet, cada vez mais utilizado pelas empresas na divulgação da informação contabilístico-financeira. Embora seja uma área de investigação relativamente recente, existem já diversos estudos e recomendações no sentido de as empresas potenciarem as suas possibilidades. Contudo, é mais escassa a investigação publicada que incida no lado da procura da informação contabilístico-financeira e que identifique as necessidades dos utilizadores quanto ao formato e conteúdo dessa informação. Assim, o objetivo deste estudo é verificar se as necessidades e interesses dos utilizadores deste tipo de informação, num mercado bolsista emergente, como é o caso de Angola, coincidem, ou não, com as recomendações e modelos de divulgação atuais. Concluímos que as necessidades dos utilizadores estudados correspondem às recomendações atuais, quanto ao formato de apresentação da informação contabilístico-financeira e respetivo conteúdo, devendo ser consideradas como referência pelas empresas que vão integrar o mercado bolsista emergente angolano. Este trabalho apresenta dois contributos: por um lado, a análise na perspetiva da procura da informação e, por outro lado, o estudo desta temática num mercado emergente, o que permitirá aos organismos reguladoras definir regras e recomendações antecipadamente, no que respeita ao relato financeiro eletrónico. <![CDATA[Analysis of Interaction between Business Intelligence and SMEs: Learn from Each Other]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752017000200151&lng=pt&nrm=iso&tlng=pt Abstract: Business Intelligence (BI) and SMEs are two distinctive research domains but greater interaction between these two entities can offer the effective learn from each other. This interaction has been consider in conducting the changing environment. This interaction does only strengthen individual insights of BI and SMEs, it contributes to the business environmental performance. Although research on BI and SMEs is vast to date, limited focus was given on learning aspect between BI and SMEs. Therefore, this study is aimed to analyse literature and explore an integrated view of literature analysed on how BI and SMEs learn from each other and contributes to the business environmental performance. A qualitative content analysis was conducted for the procedure, which considers 43 articles for data source. Findings of the literature review suggest enhancing capability of SMEs and new innovation of BI, which may affect each other. Findings of this study may become useful for further research in terms of BI implementation success. <![CDATA[Revisitant les facteurs affectant l’utilisation des Tics sur l’information relative aux intrants agricoles par les paysans dans les pays en voie de développement d’Afrique et Asie]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752017000200169&lng=pt&nrm=iso&tlng=pt Résumé Malgré une exposition des paysans aux Tics sur l’information de production agricole, la contribution de ceux-ci dans ce domaine n’est encore satisfaisante. Par conséquent, une étude a été menée pour informer notre audience sur les facteurs affectant l’utilisation de ces Tics par une révision des Tics et les articles publiés sur ces Tics en utilisant la Théorie Ancrée. Les facteurs avantage relatif, compatibilité, simplicité, l’influence sociale, observabilité, alphabétisation, savoir-faire Tics et qualité de l’information affectent positivement l’utilisation de ces Tics tandis que et le cout excessif des Tics affectent négativement leurs utilisations.<hr/>Abstract Despite farmers’ exposition to ICTs on agricultural input information, their contribution to the access and use of agricultural input information is far from expectation. This study therefore, reviewed these ICTs in developing countries to extract the factors that affect ICTs’ adoption by small-scale famers using the Grounded Theory. The factors Relative Advantage, Compatibility, Simplicity, Social Influence, Observability, Literacy, ICTs’ Skills were identified as affecting positively ICTs’ use while the High Cost was identified as negatively affecting these ICTs. <![CDATA[Proactive Management of IT Operations to Improve IT Services]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752017000200191&lng=pt&nrm=iso&tlng=pt Abstract IT Service Operations is a high priority improvement target for IT service providers because it is critical for business operations and involves daily interaction with customers, thus directly effecting customer satisfaction. An action research project involving three organizations explored current IT service operation activities and challenges and initiated projects to improve service operation at each organization. The findings indicate that the major challenges include reactive rather than proactive approach to IT operations management, measurement and reporting, classification of incidents, management of customer feedback, and interfaces between IT service operation processes. Recommendations are formulated to help IT service managers and theoretical contributions are provided. <![CDATA[Co-Creation of E-Services Enabled by the Digitalization of Physical Products]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752017000200219&lng=pt&nrm=iso&tlng=pt ABSTRACT: With the advent of digitalization, e-services are now enabled by embedded digital technologies in physical products such as vehicles, elevators, construction equipment. In spite of numerous instances of e-services enabled by the digitalization of physical products, little research has been carried out to investigate the characteristics of co-creation of such e-services. This paper attempts to fill the gap by reporting from a three-year long research project with a vehicle manufacturing company. Using the translation phases from the Actor-Network theory (ANT) as a theoretical lens, this paper presents three propositions that characterize the co-creation of e-services enabled by the digitalization of physical products. The propositions highlight the role of physical products, establishment of trust and setting priorities about digitalization. <![CDATA[App adoption and switching behavior: applying the extended tam in smartphone app usage]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752017000200239&lng=pt&nrm=iso&tlng=pt ABSTRACT The increasing use of mobile applications have been escalating with the increasing use of smartphones. In the present study, we examine (a) the adoption behavior of mobile apps using the extended TAM framework, and (b) whether adoption leads to subsequent use behavior and switching intentions. Based on data collected from two surveys in India we test the conceptual model of extended TAM and the effects of behavior on switching intentions using factor analysis and structural equation modeling. The major findings indicate a significant effect of most predictor variables on the perceived usefulness and perceived ease of use of apps. Further, we found a significant effect of behavioral intention on use behavior and subsequent switching intentions to apps from computers/laptops. <![CDATA[The importance of incubation processes from the perspective of incubated and graduated companies]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752017000200263&lng=pt&nrm=iso&tlng=pt Abstract: This study seeks to analyze the importance of the incubation process for the viability and development of micro and small enterprises based on the perspective of incubated and/or graduated companies, in a technological incubator linked to a Community College in Santa Catarina. With respect to its objectives, this is a study of a descriptive nature with a qualitative approach. The data collection occurred through the application of a questionnaire. Through this study, it was possible to observe that the incubator is/was of great importance in the formation and implementation of the companies, providing greater viability and continuation for these companies on the market. <![CDATA[Cloud computing: searching its use in public management environments]]> http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-17752017000200281&lng=pt&nrm=iso&tlng=pt Abstract The research investigated the perception about cloud computing (CC) in public management environments. After, from the perspective of information technology (IT) people on those organizations, it has raised views on how IT in the cloud is seen as a solution for government-level service delivery. Then, managers of the top public management of two cities, sought aspects of feasibility, timeliness, necessity and actuality of the CC, for the provision of digital services. Listening revealed CN is known, although misunderstood and will only be effective when the process and community service dimensions are delineated by the municipal management (modeling and implementation). Nevertheless, it was realized that the technology will be absorbed by public information technology and will replace the traditional one-way service delivery, favoring the increase of computational intelligence distributed in social scale and the inclusive participation of the population in the management of cities.