Organização e satisfação no contexto do teletrabalho

RECURSOS HUMANOS

Organização e satisfação no contexto do teletrabalho

Diane-Gabrielle Tremblay

Professora e Diretora de Pesquisa da Télé-université da Universidade de Quebec. E-mail: [e-mail]

RESUMO

Este artigo baseia-se em uma pesquisa sobre o teletrabalho realizada em seis organizações dos setores público e privado, bem como em 500 respostas obtidas a partir de uma pesquisa telefônica. Destas, a metade provinha de teletrabalhadores assalariados. Após a apresentação dos indivíduos implicados no teletrabalho, trataremos dos impactos deste no que concerne à organização e às condições de trabalho, bem como às vantagens e desvantagens que os trabalhadores a ele conferem. Abordaremos, em seguida, a questão da satisfação para os teletrabalhadores e as principais dimensões a serem consideradas pelas organizações que desejem implementar o teletrabalho. Ainda que a pesquisa tenha sido desenvolvida no Canadá, as empresas brasileiras apresentam os mesmos interesses que as canadenses no desenvolvimento desse tipo de trabalho: redução do engarrafamento urbano, aumento de sua presença em diferentes partes do território nacional e garantia da satisfação dos trabalhadores para aumentar a produtividade e a qualidade.

Palavras-chave: Teletrabalho, satisfação, Canadá, organização do trabalho, condições de trabalho.

ABSTRACT

This article results from a research on telework which was conducted with six public and private organizations. We also did a phone survey for which we have some 500 respondents, half of which are “salaried teleworkers”. After having presented a portrait of who does telework, we deal with issues such as the impacts of telework on work organization and working conditions, as well as the advantages and disadvantages that workers see in telework. We also address the issue of satisfaction among teleworkers, and conclude on the main dimensions to be addressed by organizations that want to implement telework. While the research was not carried out in Brazil, but in Canada, Brazilian firms have the same interest as Canadian firms in developing telework, that is reducing urban congestion, increasing their presence in different parts of the large national territory and ensuring the satisfaction of their workers to increase productivity and quality.

Key words: Telework, satisfaction, Canada, work organisation, work conditions.

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Datas de Publicação

• Publicação nesta coleção
  15 Fev 2011
• Data do Fascículo
  Set 2002