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Quality indicators: tools for the management of best practices in Health

Indicadores de calidad: herramientas para la gestión de buenas prácticas en salud

ABSTRACT

Objective:

To analyze how nurses recognize and use quality indicators, aimed at contributing to the management of best practices in Health.

Method:

Case study with a qualitative approach, conducted with twelve nurses from a hospital in southern Brazil from March to May 2016. For data collection, semi-structured interviews and focus groups were used. Data were subjected to content analysis, in the thematic modality.

Results:

The data showed that quality indicators are regarded as a tool for measuring health care outcomes, promoting the improvement of continuous care, assisting in the clinical decision-making and being present in discussions with the nursing team, in addition to contributing to the management of best practices in Health.

Final Consideration:

Quality indicator may support improvements in health services and in the nursing work, strengthening health policies.

Descriptors:
Quality Indicators, Health Care; Quality of Health Care; Nursing Assessment; Leadership; Nursing

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