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The practice of care in long-term care facilities for the elderly: a challenge for the training of professionals

Abstract

Objective:

to analyze how care is performed, understand the contributions of previous experience to professional practice in Long-Term Care Facilities for the Elderly (LTCFs), and recognize the challenges and propositions for professional training and the delivery of care in LTCFs.

Method:

an exploratory qualitative study was carried out in two stages with 33 professionals and managers of a long-term care facility in a municipality in the state of São Paulo. Analysis was performed using Collective Subject Discourse and Thematic Content Analysis (first and second stage, respectively).

Results:

It was found that, in the views of health professionals and managers, the quality of care is linked to basic needs and the training of professionals does not consider the specificities of gerontological care. They therefore reproduce a fragmented and mechanical work process.

Conclusion:

The results highlight the need to revisit courses in the area of health in order to understand their approach to training in elderly care.

Keywords:
Homes for the Aged; Comprehensive Health Care; Aging Teaching; Health of the Elderly

Resumo

Objetivo:

Analisar como o cuidado é realizado, compreender as contribuições das experiências anteriores para a prática profissional em Instituição de Longa Permanência para Idosos (ILPI), reconhecer os desafios e proposições para a formação profissional e para a realização do cuidado na ILPI.

Método:

Pesquisa de abordagem qualitativa exploratória, realizada em duas etapas com 33 profissionais e gestores de uma instituição de longa permanência de um município do interior paulista. A análise foi realizada por meio da utilização do Discurso do Sujeito Coletivo e Análise de Conteúdo na Modalidade Temática (primeira e segunda etapa, respectivamente).

Resultados:

Foi possível identificar que, na visão dos profissionais e gestores, a qualidade do cuidado está atrelada ao atendimento das necessidades básicas e que a formação dos profissionais não tem contemplado as especificidades do cuidado gerontológico. Assim, reproduzem um processo de trabalho fragmentado e mecânico.

Conclusão:

Os resultados evidenciam a necessidade de revisitar os cursos da área da saúde no intuito de compreender suas abordagens sobre a formação para o cuidado à pessoa idosa.

Palavras Chave:
Instituição de Longa Permanência para Idosos; Assistência Integral à Saúde; Envelhecimento; Ensino; Saúde do Idoso

INTRODUCTION

Aging is a heterogeneous, complex and natural process that continues throughout life, bringing about biological, social and psychological changes in individuals11 Faller JW, Teston EF, Marcon SS. Old age from the perspective of elderly individuals of different nationalities. Texto & contexto Enferm [Internet]. 2015 [acesso em 19 mar. 2019];24(1):128-37. Disponível em : http://dx.doi.org/10.1590/0104-07072015002170013
http://dx.doi.org/10.1590/0104-070720150...
. This process increases the demand for long-term care, as prolonged exposure to chronic-degenerative diseases leads to situations of vulnerability, something that permeates the lives of many Brazilian elderly persons22 Soares PPB, Gonçalves JRL, Amaro EDA, Corrêa CC, do Amaral AP, Contim D. Perception of purpose in life of elderly with depressive symptoms. Cogitare Enferm [Internet]. 2015 [acesso em 20 ago. 2018];20(4):670-74. Disponível em: http://dx.doi.org/10.5380/ce.v20i4.41553
http://dx.doi.org/10.5380/ce.v20i4.41553...
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Another factor affecting this demand is the transformations in Brazilian society. Changes to family make-up, a reduction in birth rates and a decline in intergenerational bonds have reduced the availability of family care33 Carrara BS, Espírito Santo PMF. Old age institutionalized in postmodern times: the identity in parallel universe? Rev Enferm UFPE on line [Internet]. 2016 [acesso em 20 ago. 2018];10(5):1672-89. Disponível em: https://periodicos.ufpe.br/revistas/revistaenfermagem/article/view/13542/1631
https://periodicos.ufpe.br/revistas/revi...
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While family care provides great benefits for the public and private spheres, and remains prevalent, the demand for long-term formal care is increasing44 Marin MJS, Miranda FA, Fabbri D, Tinelli LP, Storniolo LV. Compreendendo a história de vida de idosos institucionalizados. Rev Bras Geriatr Gerontol [Internet]. 2012 [acesso em 20 ago. 2018];15(1):147-54. Disponível em: http://dx.doi.org/10.1590/S1809-98232012000100016
http://dx.doi.org/10.1590/S1809-98232012...
. Long-term care facilities for the elderly (LTCFs) are one option for such care. These facilities must meet the needs of this population, taking into account their life histories, preserving their independence and autonomy, and facilitating their understanding of the process of aging and institutionalization, so encouraging them to become protagonists of their own process of care55 da Silva HS, Gutierrez BAO. A Educação como instrumento de mudança na prestação de cuidados para idosos. Educ Rev [Internet]. 2018 [acesso em 19 mar. 2019];34(67):283-96. Disponível em: http://dx.doi.org/10.1590/0104-4060.54049
http://dx.doi.org/10.1590/0104-4060.5404...
,66 Brasil. Agência Nacional de Vigilância Sanitária. RDC nº 283, de 26 de setembro de 2005. Regulamento técnico para o funcionamento das instituições de longa permanência para idosos. Diário Oficial da União, nº 186. 27 set. 2005..

Most Brazilian LTCFs face problems, however. They do not prioritize the hiring of professionals trained in gerontological care and possess limited resources, making it difficult for the elderly to participate in the management of their own care77 Salcher EBG, Portella MR, Scortegagna HM. Cenários de instituições de longa permanência para idosos: retratos da realidade vivenciada por equipe multiprofissional. Rev Bras Geriatr Gerontol [Internet]. 2015 [acesso em 19 mar. 2019];18(2):259-72. Disponível em: http://dx.doi.org/10.1590/1809-9823.2015.14073
http://dx.doi.org/10.1590/1809-9823.2015...
,88 Roquete FF, Batista CCRF, Arantes RC. Care and management demands of long-term care facilities for the elderly in Brazil: an integrative review (2004-2014). Rev Bras Geriatr Gerontol [Internet]. 2017 [acesso em 20 ago. 2018];20(2):286-99. Disponível em: http://dx.doi.org/10.1590/1981-22562017020.160053
http://dx.doi.org/10.1590/1981-225620170...
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There is also a predominance of care professionals who reproduce automated techniques and consider only the physiological needs of the elderly, diminishing the importance of individual needs and ignoring the singularities of residents99 de Oliveira JM de, Rozendo CA. Instituição de longa permanência para idosos: um lugar de cuidado para quem não tem opção? Rev Bras Enferm [Internet]. 2014 [acesso em 19 mar. 2019];67(5):773-9. Disponível em: http://dx.doi.org/10.1590/0034-7167.2014670515
http://dx.doi.org/10.1590/0034-7167.2014...
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Considering the context of demographic transition caused by an aging population and the emerging needs of the elderly in Brazil, families are increasingly choosing LTCFs as a care option for such individuals. However, educational institutions and the LTCFs themselves have not kept up with these changes, lacking both a strategic agenda focused on the processes of aging and the production of technologies that can meet the needs of the country1010 Pasqual KK, Rezende KTA, Chirelli MQ. O Cuidado prestado pela Estratégia Saúde da Família na percepção das mulheres idosas. Rev Eletr Gest Saúde [Internet]. 2015 [acesso em 20 ago. 2018];7(2):685-99. Disponível em: http://periodicos.unb.br/ojs248/index.php/rgs/article/view/22048
http://periodicos.unb.br/ojs248/index.ph...
,1111 de Camargo SM, Chirelli MQ. Cuidado aos homens no envelhecimento: a formação dos profissionais de saúde. Rev Bras Promoç Saúde [Internet]. 2016 [acesso em 20 ago. 2018];29(Supl):128-37. Disponível em : http://dx.doi.org/10.5020/18061230.2016.sup.p128
http://dx.doi.org/10.5020/18061230.2016....
. From an academic perspective, there remains little focus on elder care in the curriculum1212 Mateos-Nozal J, Cruz-Jentoft AJ, Ribera Casado JM. A Systematic review of surveys on undergraduate teaching of Geriatrics in medical schools in the XXI century. Eur Geriatr Med [Internet]. 2014 [acesso em 19 mar. 2019];5(2):119-24. Disponível em: https://doi.org/10.1016/j.eurger.2013.12.006
https://doi.org/10.1016/j.eurger.2013.12...
, while in the health services there have been problems with the implementation of the National Policy on Elderly Health1313 Costa NRCD, de Aguiar MIF, Rolim ILTP, Rabelo PPC, Oliveira DLA, Barbosa YC. Política de saúde do idoso: percepção dos profissionais sobre sua implementação na atenção básica. Rev Pesqui Saúde [Internet] 2015 [acesso em 19 mar. 2019];16(2):95-101. Disponível em: http://www.periodicoseletronicos.ufma.br/index.php/revistahuufma/article/view/4239/2270
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. An understanding of the conditions for the care of the elderly that exist in LTCFs is therefore essential, along with an identification of the challenges faced when training workers to provide care.

The objective of the present study was therefore to analyze how care is carried out, to understand how previous experience contributes to professional practice in LTCFs, to identify the challenges faced and to propose changes to professional training and how care is performed in such facilities.

METHOD

An exploratory qualitative study was carried out between October 2016 and June 2017 in a non-profit LTCF with 54 residents, in a medium-sized city in the rural part of São Paulo. The Theory of Social Representations was used as a theoretical reference in the research (TSR)1414 Rocha LF. Teoria das representações sociais: a ruptura de paradigmas das correntes clássicas das teorias psicológicas. Psicol Ciênc Prof [Internet]. 2014 [acesso em 19 mar. 2019];34(1):46-65. Disponível em: http://www.scielo.br/pdf/pcp/v34n1/v34n1a05.pdf
http://www.scielo.br/pdf/pcp/v34n1/v34n1...
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The LTCF studied was intentionally chosen due to its philosophy of caring for the elderly without distinctions of any kind. All the care professionals and managers of the institution were invited to participate in the research. Of the 40 staff of the institution, 33 agreed to participate in data collection, of whom four were managers and 29 other types of care professionals. The inclusion criterion was that the individual must have worked at the LTCF for at least three months. Although all the care professionals were formally employed, the managers worked on a voluntary basis.

The first step involved individual interviews conducted by a trained researcher, namely the author of this article, which had an average duration of 15.7 minutes and consisted of the following question aimed at managers: “What do you consider as a criterion for the quality of care provided in this institution? Why?”. The aim of asking about the understanding of the quality of care of the managers was to learn about their perspective on the care provided at the LTCF as volunteer workers without any prior preparation for the role, as well as identifying which issues they value and whether there is a need to intervene in the training of professionals for the position.

The questions for the care professionals were as follows: “How do you deliver day-to-day care for the elderly? How does your previous experience contribute to your professional practice in the LTCF? What changes are required in your work and the LTCF to improve care for the elderly? Do you think that your training requires changes that could contribute to your professional practice? Give examples.”.

This stage was analyzed through the Discourse of the Collective Subject (DCS) technique. The DCS is a technique for tabulating and organizing qualitative data, based on the TSR, which seeks to reconstruct Social Representations (SR), while preserving the articulation of the individual and collective dimensions1515 Lefevre F, Lefevre AMC. Discourse of the collective subject: social representations and communication interventions. Texto & Context Enferm [Internet]. 2014 [acesso em 20 ago. 2018];23(2):502-7. Disponível em: http://dx.doi.org/10.1590/0104-07072014000000014
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. The material was processed by three researchers, with evaluation and validation of the systematization of the data.

The analyzed and systematized material was then presented by the same researcher to care professionals and managers in five workshops (second stage), with an average duration of 57 minutes, in order to explore the reflections about the central ideas that emerged more deeply and to identify proposals for the challenges described.

In order to avoid placing constraints on or inhibiting participants during the reflexive processes, the workshop involving managers was carried out separately.

The second phase of this investigation involved thematic Content Analysis1616 Minayo MCS. O desafio do conhecimento: pesquisa qualitativa em saúde. 14 ed. São Paulo: Hucitec; 2014.. All material collected through the interviews and workshops was audio recorded following the consent of the participants and, after being transcribed in full, was saved for data analysis and then deleted. In order to facilitate the presentation of the collected data, the letter M was used for managers and P for care professionals, followed by an increasing numeric sequence.

The present study was approved by the Ethics Research Committee of a public university in a city in the state of São Paulo under CAAE Nº 57229316.7.0000.5413, complying with resolution 510/2016 relating to research involving human beings. It was also approved by the board of the LTCF being studied.

RESULTS

All the managers interviewed were elderly (60-75 years). The majority were female (n=3; 75%), married, had at least one university degree, had not taken a specialization or other course in the area of gerontological care and had worked at the institution for an average of 13 years (± 5.35). The mean age of the care professionals was 39.7 years (± 12.45), with women predominating among this group (n=24; 82.7%). The majority of the care professionals were married (n=17, 58.3%) and had no previous experience of caring for the elderly (n=15, 51.7%). A total of 16 (55.2%) had graduated from a technical or higher education course, while one (3.4%) was currently studying on such a course. One had graduated in the area of social care, two in the area of administration and 14 in health. Most of these professionals had not taken a specialization or other course related to elderly care (n=20, 68.9%). The average time spent working in the institution was 4.8 years (± 4.53).

Chart 1 demonstrates the divergent central ideas that were explored extensively in workshops, and are better understood.

Chart 1
Central ideas (CI) and Discourse of the Collective Subject (DCS) of care professionals about the care they provide in an LTCF in Marília, Sao Paulo, Brazil, 2016.

In order to broaden this discussion during the workshops, after the validation of the central idea by the participants, the researcher asked if this form of “producing care” affected the quality of care and how it was provided. Based on this question, two contradictory categories emerged: “did not affect the quality of care” and “affected the quality of care”.

The care professionals did not believe that the quality of the care was affected, as, from their perspective, they fulfilled all their proposed activities:

“I don’t think it’s affected. We don’t leave anything undone, even when we’re busy. [...] they never miss out on their baths [...] “(P1)

“No, I don’t think it means it’s mechanical. I think it has a routine, like any other place [...]” (P7)

In contrast, the contradictory “affected the quality of care” category reflected the view that care is impaired not in relation to the techniques applied, but in terms of meeting the needs of the elderly, which is part of a concept of care and assistance focused on said techniques.

“[...] ends up becoming more mechanical. Because when you start you know that this bath is in that corridor, and you’re going to spend this much time, and that bath is in that corridor, and you’re going to spend this much time. It becomes mechanical. There’s no way around it [...]”. (P8)

The DCS relating to teamwork showed this to be a potential strength of the institution. However the workshops revealed a certain fragmentation of care, as seen in the following statements:

‘’Each shift does a completely different thing, [...] most of the time they don’t warn you, when you arrive, [...] we aren’t aware what’s happening”. (P10)

Although the problem of communication appeared to a limited degree during the interviews, in the workshops it was described as a difficulty encountered by the care professionals in the daily life of the institution, and affected the provision of care. As a strategy to overcome the challenge, they proposed improving communication using visual tools, such as the creation of a manual with the purpose of standardizing the care provided to the elderly. However, they did not suggest the possibility of constructing forms of dialogue among themselves when performing daily activities.

The DCS expressed in the CI “quality basic care” involves a social representation of care associated with eating, talking and bathing, reducing the concept by disregarding important ideas such as the co-responsibility of the subject and stimuli for autonomy.

The CI related to longitudinal care reveals that the continuity of care is due to the fact that some of these elderly people have resided in the institution for more than 20 years. Although this is described as a potential strength of the care process, it does not necessarily involve the proposed implementation of integral care, as the care provided is focused on techniques and not on the people and their perceived needs, nor on the autonomy of the subject.

The perception of managers of the care provided at the LTCF is presented in Chart 2.

Chart 2
Central idea and Discourse of the Collective Subject of the managers on what they consider to be criteria for the quality of the care provided in an LTCF, Marília, Sao Paulo, Brazil, 2016.

The CI “humanized care” introduces a collective subject who considers characteristics of humanization to be those related to the interaction between the elderly person-care professional binomial, for the “survival” of the elderly.

The CI “preparation of care professionals” refers to the effectiveness of the professionals when dealing with the problems raised, and was validated in the workshop through the following extract:

“[...] they show it when they like an employee [...] they don’t say anything, but we can see it, they say ‘she takes good care of me’ [...]. So it’s because they must like it ... especially the ones who are more like children, they are authentic [...]. ” (G2)

However, representations of care and its delivery can result in the development of dominating relationships between caregivers and care recipients. From this vertical relationship, the resolutive approach described by the managers does not always involve the contemplation of the needs of the residents. This verticalization is reinforced by the representation of the elderly person as a “child” and not someone who can make decisions about their own needs.

With the intention of obtaining a deeper understanding of the provision of care by the professionals in the LTCF, they were asked what changes they thought were required in their training, the institution and their work.

Chart 3 highlights the required changes in the work process and in the institution (LTCF).

Chart 3
Central Idea and Discourse of the Collective Subject of care professionals about changes required in their work and in the LTCF, Marília, Sao Paulo, Brazil, 2016.

The changes required are those associated with changes in the work process, supported by the need for family involvement to achieve quality care for the elderly. Specific training to work in the LTCF, more care professionals in the institution and improvements in the process of communication between the care professionals and management were identified as requirements. In this sense, the DCS reveals the view that increasing the number of care professionals would improve the quality of care. From this perspective, the workshops allowed the identification of a category related to “work burden”, both physical and psychological:

“[...] just a little overburdened. Because in the morning, there is a lot of going to the doctor, taking showers, we end up doing it alone [...]” (P13)

In Chart 4 the care professionals discuss their proposals for changes in training so that they can perform their professional practice better.

Chart 4
Central ideas and Discourse of the Collective Subject of care professionals about changes needed in professional training, Marília, Sao Paulo, Brazil, 2016.

In terms of the changes required in LTCF care training, there was a need for “more practical activities” as there was a “lack of practical training”, a view also expressed in the workshop. According to the DCS, the subjects did not experience practical activities in their training that allowed them to reflect on care, and the theoretical focus was their sole or main source of training. This also demonstrates that the care professionals did not receive training in either general or specific care for the elderly.

In this context, in the views of these professionals, this lack of practical experience causes difficulties when they join the labor market, which is evident in the category “professional insecurity”:

“[...]I see that those who come from a course, they’re so nervous, so I try to make them feel more confident”. (P6)

The central idea “Specific gerontological care related content” reveals a subject who did not study content specifically related to care for the elderly in their training, with the subject discussed superficially in broader disciplines such as adult health, medical-clinical care and other areas. This consolidates what was presented in the anchor “the theory is different from the practice” addressed in the previous question.

In the CI “Content specific to care in the LTCF”, the collective subject describes how it is rare for a higher education course to feature the LTCF as a context of professional practice, or to address the specificities of this modality of care.

DISCUSSION

Both the interviews and the validation of the data in the workshop revealed that the LTCF workers consider their form of caring to be timed, fragmented and systematic. This has its roots in the industrial revolution and is related to the development of Fordist/Taylorist production models, based on division by tasks and, consequently, the automation of production. Thus, the fact that the workers identified this model, which is widely criticized but still exists, shows that there is little space for reflection on what they are producing, and that this process of care is deeply rooted in professional services and practices1717 Thofehrn MB, Montesinos MJL, Jacondino MB, Fernandes HN, Gallo CMC, Figueira AB. Work processes of nurses in health production in a University Hospital in Murcia / Spain. Ciênc Cuid Saúde [Internet]. 2015 [acesso em 20 mar. 2019];14(1):924-32. Disponível em: http://dx.doi.org/10.4025/cienccuidsaude.v14i1.22094
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. This is also clear when the professionals describe the need for changes in interprofessional communication and institutional management.

In contrast, in the view of the managers, care is provided in a humanized manner. They describe the patience involved, the fact that hygiene needs are met, and refer to the commitment of the professionals who perform the care, stating that problem solving occurs. For the professionals, care requires attention to detail, such as looking closely for any disorders or changes during bathing, and taking care that the elderly do not injure themselves. In the context of the National Humanization Policy, the humanization of care strengthens the accountability of all those involved in order to construct the autonomy and protagonism of the individuals and groups that permeate it1818 Brasil. Ministério da Saúde, Secretaria de Atenção à Saúde. Política Nacional de Humanização. Cadernos HumanizaSUS. Vol. 1: Formação e intervenção. Brasília, DF: Ministério da Saúde; 2010. (Série B, Textos básicos de saúde)..

It can therefore be seen that the concept of humanization and care presented by managers and professionals is not related to this policy, as the assistance-based perspective and verticalization of care perpetuates in the LTCF, assigning a passive role to the elderly, rather than the status of protagonist established by the policy. This verticalization is reinforced by the representation of the elderly person as “a child”.

This infantilization presupposes a paternalistic attitude, which in the LTCF scenario is permeated by the concepts of charity and benevolence that conflict with the reference in gerontological care, which emphasizes the importance of autonomy and independence1919 Santos RAAS, Corrêa RGCF, Rolim ILTP, Coutinho NPS. Atenção no cuidado ao idoso: infantilização e desrespeito à autonomia na assistência de enfermagem. Rev Pesqui Saúde [Internet]. 2016 [acesso em 20 ago. Vol. 1 Formação e intervenção 2018];17(3):179-83. Disponível em: http://www.periodicoseletronicos.ufma.br/index.php/revistahuufma/article/view/6793/4335
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It is therefore verified in the views of both the care professionals and the managers that the manner of delivering care, has characteristics focused on the assistance-based and charitable approach, disregarding a specific and extended formation of care for the elderly person. One of the determinants that cause this care process to occur in a fragmented and unspecified manner is based on the initial training of workers. The present study reveals that this training focuses on the approach to adult health care, but disregards gerontological care and its specificities. It should also be noted that the LTCF has not been chosen as a potential learning possibility for activities carried out during undergraduate or technical-vocational education.

Literature reveals that even in higher education courses, professionals have little contact with practices of gerontological care, especially care in the context of the LTCF1212 Mateos-Nozal J, Cruz-Jentoft AJ, Ribera Casado JM. A Systematic review of surveys on undergraduate teaching of Geriatrics in medical schools in the XXI century. Eur Geriatr Med [Internet]. 2014 [acesso em 19 mar. 2019];5(2):119-24. Disponível em: https://doi.org/10.1016/j.eurger.2013.12.006
https://doi.org/10.1016/j.eurger.2013.12...
,2020 Moreira WC, de Carvalho AR, Lago EC, Amorim FCM, Alencar DC, Almeida CAPL. Training of nursing students in integrated care for the elderly. Rev Bras Geriatr Gerontol [Internet]. 2018 [acesso em 19 mar. 2019];21(2):186-93. Disponível em: http://dx.doi.org/10.1590/1981-22562018021.170137
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Costa et al2121 Costa DAS, da Silva RF, Lima VV, Ribeiro ECO. National curriculum guidelines for health professions 2001-2004: an analysis according to curriculum development theories. Interface (Botucatu, Online) 2018 [acesso em 20 ago. 2018];22(67):1183-95. Disponível em: http://www.scielo.br/pdf/icse/v22n67/en_1807-5762-icse-1807-576220170376.pdf
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analyzed the National Curricular Guidelines (NCG) of 14 undergraduate careers in the area of health, approved between 2001 and 2004, and identified that in nursing and some other careers there are indications of advances in the practice, management and organization of care expressed in the NCG, which propose the training of critical and reflexive professionals who are ethically responsible for the processes of changes in the contexts lived. Gerontological care does not specifically appear in the NCG.

There are challenges to guide curriculum development based on best practices, taking into account the integration and articulation of the world of work and training, with interprofessional and interdisciplinary practices, seeking the creation of singular projects which are supported in social needs.

In this sense, the nonspecific form with which care for the elderly is considered in the NCG of the health professions, compromises the insertion of this content in the pedagogical plans of courses, and fails to promote new perspectives on gerontological care2222 São Paulo. Serviço Nacional de Aprendizagem Comercial, Conselho Regional do Senac. Habilitação profissional técnica de nível médio em enfermagem: Eixo Tecnológico: ambiente e saúde. São Paulo: SENAC; 2016. Autorizado pela Resolução no 15/2016 de 26 de julho de 2016.,2323 Brasil. Conselho Nacional de Educação. Câmara de Educação Superior. Resolução no 3, de 20 de junho de 2014. Institui Diretrizes Curriculares Nacionais do Curso de Graduação em Medicina e dá outras providências. Brasília, DF: CNE; 2014.. The only NCG of health courses that addresses the need to insert the undergraduate student in this setting is that of the medical course2323 Brasil. Conselho Nacional de Educação. Câmara de Educação Superior. Resolução no 3, de 20 de junho de 2014. Institui Diretrizes Curriculares Nacionais do Curso de Graduação em Medicina e dá outras providências. Brasília, DF: CNE; 2014., published in 2014.

The NCGs of health courses are currently being reviewed, which may allow for new approaches regarding gerontological and LTCF care, as well as the teaching-learning process. It is not only a question of inserting technical care, but rather of approaching the individual from the perspective of integral care, using low, low-high and high intensity technologies. It is necessary to consider the problems arising from epidemiological and demographic transitions and to adopt active teaching-learning methods in order to construct meaning for the content learned, and for professionals to carry out their work through shared management and interprofessional practices, creating subjects in care who are able to decide upon their own needs.

Another important aspect is the view of the managers about the training of the care professionals inserted in the LTCF. When considering that the elderly require care for their hygiene, food and affection, they disregard the specific dimensions of gerontological care, failing to mention that care professionals require such dimensions. This can be attributed to a lack of specific training in management, as these individuals occupy the position voluntarily, without being professionally trained to work in the LTCF88 Roquete FF, Batista CCRF, Arantes RC. Care and management demands of long-term care facilities for the elderly in Brazil: an integrative review (2004-2014). Rev Bras Geriatr Gerontol [Internet]. 2017 [acesso em 20 ago. 2018];20(2):286-99. Disponível em: http://dx.doi.org/10.1590/1981-22562017020.160053
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, but is also explained by the conception they have about the purpose of the LTCF, which is seen as being assistance-based and charitable.

In the workshops the care professionals identified gaps in their specific training for care of the elderly and proposed permanent education in health (PEH) as a strategy to overcome the difficulties encountered in professional practice, a suggestion supported by the statement: “maybe something once a month, a quicker thing [...]. ” (P7)

It is worth noting that the way in which the teaching-learning process has been constituted in health-centered courses, centered on teachers and the transmission of content, does not favor lifelong learning. PEH can provide strategies for professionals to reflect on their practice and to seek new knowledge from the necessities they have experienced during their professional lives, and can also allow them to collectively construct new strategies and practices2424 Campos KFC, Sena RR, Silva KL. Permanent professional education in healthcare services. Esc Anna Nery Rev Enferm [Internet]. 2017 [acesso em 19 mar. 2019];21(4):1-10 . Disponível em: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1414-81452017000400801&lng=en&tlng=en
http://www.scielo.br/scielo.php?script=s...
. For Freire, teaching cannot be reduced to the transference of “knowledge”, but should mean allowing the student to generate their own way of thinking, giving meaning to what is learned 2525 Freire P. Pedagogia da autonomia: saberes necessários a prática educativa. 49º ed. São Paulo: Paz e Terra; 2015..

Although some LTCFs emphasize that they carry out sporadic training of caregivers, arguing that that more frequent training is unnecessary and citing a lack of financial and professional resources, such approaches are still focused on techniques, first aid and nutrition2626 Barcelos BJ, Horta NC, Ferreira QN, Souza MCMR, Mattioli CDP, Marcelino KGS. Dimensions assigned to Long Term Care Facilities by managers and health professionals: interfaces and contradictions. Rev Bras Geriatr Gerontol [Internet]. 2018 [acesso em 20 ago. 2018];21(1):16-23. Disponível em: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1809-98232018000100016&lng=en&tlng=en
http://www.scielo.br/scielo.php?script=s...
. It is important to extend approaches to the elderly during the aging process, through expanded clinical care and the humanization of care, building new meanings for care in the LTCF through the work of care professionals and managers, in order to overcome the charitable and assistance-based vision of institutions.

There is an urgent need for the prioritization of the elderly in the elaboration of public policies directed at the quality of the services provided, through intersectoral actions that result in better-qualified care for those in the LTCF2727 Lacerda TTB, Horta NC, Souza MCMR, Oliveira TRPR, Marcelino KGS, Ferreira QN. Characterization of long-term care facilities for the elderly in the metropolitan region of Belo Horizonte. Rev Bras Geriatr Gerontol [Internet]. 2017 [acesso em 20 ago. 2018];20(6):743-53. Disponível em: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1809-98232017000600743&lng=en&tlng=en
http://www.scielo.br/scielo.php?script=s...
.

CONCLUSION

The care professionals in the LTCF described a fragmented and mechanical working process, with communication difficulties and a lack of continuity between the activities of different shifts, and stated that care is longitudinal in the sense that the elderly remain in the institution for many years.

The managers of the institution use the conditions necessary for the survival of the elderly (food, cleanliness and humanization) as a reference for the quality of care, and state that it is important for care professionals to have patience when performing their actions. However, neither care professionals nor managers consider the possibility of the elderly person as an active subject in the care process.

The training of the professionals who work in this LTCF has not contributed to changes in care for the elderly. The focus of training is still on the health of adults, with little specificity towards the elderly and little or no attention paid to the institutionalized elderly. It was also observed that these professionals, as well as not studying specific content about gerontological care, continue to learn to care in a fragmented manner, disregarding the integrality of the subjects in the approaches performed in training scenarios, which are more frequently set in hospital-type institutions.

Another problem identified is the disarticulation of training from the world of work. In other words the teaching-learning processes and contents are not based on social health needs. Courses at a technical or higher level do not have the support of a professional strategy that contemplates changes in health care settings, in the form of integral practice, with co-responsibility and the vision of subjects as autonomous and conscious decision making individuals who can provide different perspectives to the view the care professionals have of the elderly.

There is therefore an urgent need to revise the National Curricular Guidelines and course pedagogical plans, at technical as well as undergraduate and graduate levels, expanding and sustaining professional practice in the area of health. These should contemplate the needs and demands of the process of demographic transition in Brazil, focusing on the creation of technologies that overcome these needs and that are based on the concepts of integrality of care and collective management, modifying the limiting conceptions of the health-disease process and fragmentation in the health work process.

Permanent Education in Health is a powerful strategy for reflection on professional practice, both in education and in work, constituting a space for the elaboration of propositions of change.

There is a need to broaden research in secondary and higher education institutions to better understand approaches towards the training of professionals to provide care for the elderly and the specific needs of working in a Long-Term Care Facility for the Elderly.

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Publication Dates

  • Publication in this collection
    06 June 2019
  • Date of issue
    2019

History

  • Received
    27 Oct 2018
  • Accepted
    05 Apr 2019
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