Services on Demand
Revista Brasileira de Anestesiologia
On-line version ISSN 1806-907X
OLIVEIRA, Alexandre Roth de; MENDES, Florentino Fernandes and OLIVEIRA, Maurício. Outpatient preoperative evaluation and clients' satisfaction. Rev. Bras. Anestesiol. [online]. 2003, vol.53, n.1, pp. 83-88. ISSN 1806-907X. http://dx.doi.org/10.1590/S0034-70942003000100011.
BACKGROUND AND OBJECTIVES: Increasingly, anesthesiologists are performing preoperative evaluation. This study aimed at transversally evaluating external and internal clients satisfaction with Santa Casa de Porto Alegre outpatient preoperative evaluation department (APOA). METHODS: A questionnaire was applied for one month to external clients (patients) before and after evaluation, and internal clients (anesthesiologists and surgeons) to evaluate their satisfaction with the preoperative evaluation department. RESULTS: Ninety-nine percent of patients, 97% of anesthesiologists and 76% of surgeons were happy with the service. CONCLUSIONS: Major issues were identified through clients suggestions and were primarily related to process logistics and to the difficulties of other anesthesiologists in accepting preoperative approaches based on APOAs clinical and epidemiological evidences.
Keywords : ANESTHESIA [Ambulatory]; PREOPERATIVE EVALUATION.