Resumo

PADILHA, Elaine Fátima  e  MATSUDA, Laura Misue. Quality of nursing care in intensive therapy: evaluation through operational auditing. Rev. bras. enferm. [online]. 2011, vol.64, n.4, pp. 684-691. ISSN 0034-7167.  http://dx.doi.org/10.1590/S0034-71672011000400009.

This study aimed to evaluate the quality of nursing care of an Adult Intensive Care Unit. Data from fifty in-hospital patients, who stayed in ICU for more than three days, were collected through observation, physical examination and patients' medical-information records analysis, using an Operational Auditing Plan. Care considered of quality were those that obtained positive answer percentage ≥ 70%, as those related to Physical Safety (71%) and Equipment Use (72%). Physical Activity (28%) and Oxygenation/Ventilation (29%) reached the lowest scores. We concluded that is urgent to implement continuing education actions in the service studied, since most care items and sub-items did not present the quality needed.

Palavras-chave : Nursing audit; Quality of health care; Nursing assessment; Intensive care; Intensive Care Unit.