Desempenho Financeiro (DES_FIN) |
DLG |
Lucratividade geral |
Medida de resultado financeiro |
Wise & Baumgartner (1999)Wise, R., & Baumgartner, P. (1999). Go downstream: The new profit imperative in manufacturing. Harvard Business Review, 77(5), 133-141.; Allmendinger & Lombreglia (2005)Allmendinger, G., & Lombreglia, R. (2005, October). Four strategies for the age of smart services. Harvard Business Review, 83, 131-145.; Karlsson (2007)Karlsson, U. (2007). Service Based manufacturing strategies implication for product development, production and service operations in global companies. POMS College of Service Operations and EurOMA Conference. London, UK.; Neely (2008)Neely, A. (2008). Exploring the financial consequences of the servitization of manufacturing. Operations Management Research, 1(2), 103-118.; Prester (2011)Prester, J. (2011). Servitization as a strategy for survival: Evidence from a small European country. 18th International Annual EurOMA Conference. Cambridge, UK.; Kaskalli & Looy (2013)Kastalli, I. V., & Looy, B. Van. (2013). Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance. Journal of Operations Management, 31(4), 169-180.. |
DRA |
Retorno sobre os ativos (lucro líquido / ativo total) |
Medida de resultado financeiro |
Wise & Baumgartner (1999)Wise, R., & Baumgartner, P. (1999). Go downstream: The new profit imperative in manufacturing. Harvard Business Review, 77(5), 133-141.; Lindström (2014)Lindström, J. (2014). A model for value-based selling: Enabling corporations to transition from products and services towards further complex business models. Journal of Multi Business Model Innovation and Technology, 2(1), 67-98. . |
DRENT |
Rentabilidade líquida (lucro líquido / investimento total) |
Medida de resultado financeiro |
Wise & Baumgartner (1999)Wise, R., & Baumgartner, P. (1999). Go downstream: The new profit imperative in manufacturing. Harvard Business Review, 77(5), 133-141.; Goffin (1999)Goffin, K. (1999). Customer support. International Journal of Physical Distribution & Logistics Management, 29(6), 374-398.; Allmendinger & Lombreglia (2005)Allmendinger, G., & Lombreglia, R. (2005, October). Four strategies for the age of smart services. Harvard Business Review, 83, 131-145.. |
Desempenho Operacional (DES_OP) |
DPM |
Participação de mercado |
Medida de eficácia operacional externa |
Goffin (1999)Goffin, K. (1999). Customer support. International Journal of Physical Distribution & Logistics Management, 29(6), 374-398.; Vandermerwe & Rada (1988)Vandermerwe, S., & Rada, J. (1988). Servitization of business: Adding value by adding services. European Management Journal, 6(4), 314-324.. |
DPO |
Produtividade operacional |
Medida interna de eficiência e eficácia operacional |
Neely (2008)Neely, A. (2008). Exploring the financial consequences of the servitization of manufacturing. Operations Management Research, 1(2), 103-118.; Bascavusoglu-Moreau & Tether (2011)Bascavusoglu-Moreau, E., & Tether, B. (2011). Servitization, survival and productivity: A longitudinal study of UK manufacturing firms. DRUID 2011 - Innovation, Strategy, and Structure - Organizations, Institutions, Systems and Regions. Copenhagen, Denmark.; Baines & Lighfoot (2012)Baines, T., Bigdeli, A. Z., Bustinza, O. F., Shi, V. G., Baldwin, J., & Ridgway, K. (2017). Servitization: Revisiting the state-of-the-art and research priorities. International Journal of Operations and Production Management, 37(2), 256-278.. |
DVEND |
Volume de vendas |
Medida de eficácia operacional externa |
Goffin (1999)Goffin, K. (1999). Customer support. International Journal of Physical Distribution & Logistics Management, 29(6), 374-398.; Brax (2005)Brax, S. (2005). A manufacturer becoming service provider: Challenges and a paradox. Managing Service Quality: An International Journal, 15(2), 142-155.; Prester (20011)Prester, J. (2011). Servitization as a strategy for survival: Evidence from a small European country. 18th International Annual EurOMA Conference. Cambridge, UK.; Kaskalli & Looy (2013)Kastalli, I. V., & Looy, B. Van. (2013). Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance. Journal of Operations Management, 31(4), 169-180.. |